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Head of Client Success- Uber Eats

Sales, Business Development & Sales
in Tokyo, Japan

About the Role

Our team is seeking an experienced Senior Sales Manager to lead our Enterprise restaurants function for Uber Eats in Japan. This role is a key leadership position in the Japan business and is responsible for the end-to-end experience of our Strategic, Enterprise & Mid-market restaurant partners, from new business through to operations and client success, and management of the Enterprise restaurants team.

What You'll Do

  • Work with senior leadership to drive the overall strategy and growth for the Uber Eats business in Japan
  • Provide management and leadership for a team of sales managers, executives and operational program managers
  • Build the future of the Enterprise function in Japan, from helping shape our enterprise ops function, to prioritizing key brands, to supporting expansion into new markets
  • Meet or exceed monthly team revenue quotas
  • Implement strategic territory forecasting and planning
  • Manage the operational aspects of acquiring and managing Enterprise restaurant partners
  • Excel in hands-on training, coaching and development of your team
  • Recruit, interview and hire prospective team members
  • Develop a high-performing team culture

What You'll Need

  • At least 8 years of sales management and/or general management experience
  • At least 12 years of sales experience in a high-growth SaaS or digital ads company
  • Plus if you have an extended network and prior experience in Japan's restaurant industry
  • Deep understanding of SaaS products
  • Demonstrated ability to train and guide sales teams in selling techniques
  • Demonstrated ability to develop and motivate a sales team
  • Skilled at managing sales activities and analyzing metrics to deliver on sales plans
  • Proficient in Salesforce CRM
  • A Bachelor's degree
  • Native Japanese and Business level English


  • Full-time competitive salary
  • Equity compensation plan


  • Uber credits every month
  • Ground floor opportunity with the team: shape the strategic direction of the company
  • The rare opportunity to build a startup within a startup
  • Smart, engaged co-workers in a enjoyable and relaxed office environment
  • We have access to an amazing list of advisors and investors that we regularly engage
  • Monthly Fitness Allowance

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.