About the Role
The Customer Obsession team provides an end-to-end customer engagement platform for all Uber products: Ride sharing, UberEats, Uber for Business, UberHealth, UberFreight. We strive to provide world class customer support to our end-users: riders, driver-partners, restaurants, eaters, freight carriers, truckers, uber business partners and hospitals, by building and integrating a bespoke suite of tools for our Customer Service representatives.
Our product solutions contribute directly to profitability: helping Uber move towards sustainable growth, and revenue: retaining Uber customers to a healthier marketplace. Our ambition is to establish customer care as a competitive advantage and market differentiator in our industry.
An Engineering Manager at Uber is a leader in a particular problem domain. You will need deep knowledge in the business domain, ability to recruit key talent, setting long term vision and roadmap. We are looking for an experienced engineering leader who has deep knowledge in web technologies and large scale distributed systems . Do you dream about changing the world using your passion for engineering? Then you should apply to join our team. We are ambitious, engaged and excited about disrupting the transportation industry across the world.
What You'll Do
Lead the team that is building Uber's Customer Care platform, uCare, that powers all of customer care for riders, driver-partners, eaters and new modes of transportation like e-bikes and e-scooters. You will provide technical leadership to the team and oversee the engineering design, implementation & operations of the uCare initiative.
This is an ambitious undertaking and an opportunity to redefine how Uber is operating globally, by providing best in breed customer care that drives loyalty and in turn drives efficiencies in the business to achieve profitability.
What You'll Need
About the Team
Customer Obsession is an engineering group at the critical path to help Uber to become profitable, and be ready to become a public company. We build systems that power customer care for all of Uber's customers globally. The systems we build model the markets, Uber operates in, with the deep understanding on how Uber's actions may influence the outcome in each of them. We are always looking for great talents to join us to build Uber into a great company. We are a fun, collaborative and customer obsessed group. See some of our work on the Uber Engineering Blog: https://eng.blog.com/cota-v2
At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
At Uber we don’t just accept difference—we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. Uber is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.