About the Role
As the Freight Support Program Manager for the US & Canada, you will serve as a process-design and industry expert who will manage and optimize our Freight customer support areas (such as building a high-quality and reliable support channel for shippers and carriers alike). You will advance initiatives throughout the organization by steering interdepartmental and cross functional teams to integrate process and technology improvements, as well as work closely with external stakeholders to stay up to date with the newest trends and launches. You'll need excellent stakeholder management, organizational, and problem-solving skills, as well as the ability to clearly communicate and present information to seek buy-in.
The role is centered on continual improvement and high quality. It requires somebody highly versatile and well rounded, who can create and drive strategy but also roll up their sleeves and get their hands dirty.
This role is available in non-hub markets, with preference for Boston, Chicago, and San Francisco.
What You'll Do
What You'll Need
About the Team
As Uber continues to expand its services and technologies around the world, the Community Operations (CommOps) team is looking for a highly motivated hands-on leader who thrives in a fast-paced cross-functional environment and is excited to improve how our Freight customer support.
At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
At Uber we don’t just accept difference—we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. Uber is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.