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Sr Central Operations Manager, Analytics - JUMP

Central Operations, Operations & Launch
in San Francisco, California

About the Role

The Analytics team supporting Central Operations for JUMP is responsible for laying the analytical foundation to enable data driven decisions across the organization and using data to creatively grow our business. This role will be tasked with helping establish a clear and cohesive operations strategy backed by clear KPIs, executing on that strategy, building and communicating analytical frameworks, and working in-depth with teams across the business, particularly our local city teams.

The Central Operations org is tasked with delivering improvements at scale, focusing on efficiency, and raising the bar of quality across our operations. We work to centralize processes where possible and where not possible, provide advisement to local teams on how they can execute their processes more efficiently. The overall goal of everything we do is to create efficiency, increase quality, and add automation.

WWhat You'll Do

  • Analytics. Drive the data gathering and overall analysis on important strategic decisions that informs key business initiatives and be able to execute solutions on those analyses.
  • Business Intelligence. Create business intelligence tools and other dashboards to enable data driven decisions at the city level and all the way up to leadership.
  • Lead the creation of a collaborative interaction model between our Central Operations team and our local city teams.
  • Identify operational weaknesses and help innovate new processes.
  • Build, maintain, communicate, and present detailed reporting at city, regional, and global levels.
  • This role demands excellent stakeholder and project management skills, as well as the ability to both plan and execute projects of varying time horizons and scope with minimal guidance.
  • Collaborate with local city teams and other Operations teams, as well as legal, product, and other HQ teams, to accomplish key initiatives.
  • The Central Operations team owns functional business strategies and the execution of these strategies. This team will be responsible for monitoring, correcting, and executing business processes in functional areas.

What You'll Need

  • 4+ years of business consulting, investment banking, marketing, or operations management experience.
  • Exceptional communication, project management, and organization skills.
  • Experience with data-based decision-making, exercising good judgement in ambiguous circumstances, and effectively communicating across a diverse team.
  • Entrepreneurship mentality. Must be a self-starter. Self-motivated, works independently and possesses strong organization and time management skills.
  • Mentality that no project is too big or too small to give their full 100%. Doesn't hesitate to roll up their sleeves to get the job done.
  • Strong interpersonal skills. Ability to build relationships, manage stakeholders, and create a strong partnership between Central Ops and other teams across the business.
  • Strong Excel / data management skills, SQL proficiency highly preferred.
  • Bachelor's degree required.

About JUMP

JUMP is building the future of urban mobility: shared electric bikes & scooters that are the quickest, most enjoyable, and most empowering way to get around a city. Faster than cars in traffic, JUMP e-bikes are game-changers for local transportation. Founded in 2010, JUMP pioneered dockless bike share and has deployed more than 14,000 bikes in 6 countries. This year JUMP is launching the next generation of bike share in San Francisco, Washington DC, Chicago, and other top tier US markets. Our goal is to transform cities, making them more sustainable, equitable, and livable through electric mobility.

To make this vision a reality, we need to grow our team. We place tremendous value on our company's roots and culture: a mix of ingenuity, controlled chaos, hard work, and sense of purpose. This is a great opportunity to join a rapidly growing team that is shaping the future of transportation.

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.