About the Role
The India EATS CommOps lead will develop and lead efforts to build, operate, scale and improve customer experience and support operations for the India EATS business. The position will be driving strategic initiatives within the India EATS CommOps operations by demonstrating operational and analytical experience from challenging environments in the past, a strong data driven approach and an operational mindset to drive our business forward in the country.
For this role you should have strong leadership and communication skills backed by a strong analytical ability, and excellent time-management and organizational skills. We're looking for someone who can set a vision and can solve problems from 30,000 feet as well as be able to dive deep into the details at once.
What You'll Do
What You'll Need
About the Team
Community Operations is groundbreaking how Uber leads customer and partner support around the globe. The team you will join has one mission: make Customer and Partner Experience our #1 bold advantage without compromising financial sustainability. You and your team will champion this mission every single day until there are no doubts it's a reality.
As ears and eyes for Uber, we are responsible for providing empathetic support to riders and drivers, while working with the operations teams to continually provide insights and continuously improve the experience.
At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
At Uber we don’t just accept difference—we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. Uber is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.