About the Role
A Staff-level Engineering role at Uber is special. Engineers at this level represent the top 5% of Engineers at Uber and will have a deep impact across a wide variety of business and technology decisions spanning multiple initiatives and locations. We are looking for an experienced technologist who can architect, build, and scale our platform and core systems that power mission critical user experiences including customer engagement, frictionless experiences, personalization.
What You'll Do
What You'll Need
Bonus Points If
About the Team
Customer Obsession's mission is to Make Uber the preferred platform by creating exceptional customer experiences that drives loyalty towards our brand.
The Customer Obsession team ensures all of Uber's lines of businesses and partners have a flawless Uber experience. We design and build the entire customer engagement platform for the fastest growing startup in the world. From the moment you engage with Uber through various channels and modalities to, when a customer service agent solves your problem, and everything in between; our team provides all engineering for a magical, personalized experience. You know how you can access your rider rating now? That was us. Driver took a poor route or the food arrived cold and you want to get money back? Hey, we just launched that feature.
Creating engineering solutions for our customers and partners is rewarding because we know we make every experience better by providing a world-class customer engagement experience with the uCare (Customer Care) platform. We are building out our Omni-Channel strategy to look at every facet of your journey with Uber and proactively predict and solve your problems before they happen, or we make sure your problem is solved as fast as humanly possible. We leverage ML/AI to build triage bots for phone and chat with speech. In addition to ensuring you have a magical experience with Uber, we also have a huge impact on Uber's bottom line.
Uber is constantly evolving and growing. But that growth needs to happen efficiently and safely, and that's where we step in. We keep an eye on product efficiency and ensure the incredible growth doesn't create product pitfalls for customers and partners, and we make sure these costs don't spiral out of control. We work with teams around the company to ensure their features are efficient and not cause additional pain points. By doing this, we keep the product great and keep customers and partners happy.
At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
At Uber we don’t just accept difference—we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. Uber is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.