Senior Retail Business Analyst, Grocery & Retail, Uber Eats Japan
About The Team
Since launching in Japan in 2016, Uber Eats has become deeply rooted in the local food culture, both shaping and celebrating it, and helping small and large businesses connect with customers 2022 brings a new chapter of the Delivery story, our vision is to 'deliver anything, to anyone, at anytime' and our goal is to make Uber a daily essential in people's life.
#GoGetIt embodies the attitude and mindset of Delivery at Uber. We need to ensure that we are growing all sides of our marketplace (merchants, driver partners), so that we can provide the best customer experience possible for our consumers, as well as facilitating growth and earnings for our merchants and drivers.
About the Role
As we expand our Retail partnerships in Japan, we are looking for an experienced Senior Business Analyst to join our Retail Commercial team.
Uber’s vision is to be the most reliable way to get anything on demand. We collaborate with top Retailers to accelerate their growth through digital transformation, innovative technology, and the power of the Uber Eats platform.
We offer on-demand delivery of groceries and everyday necessities from supermarkets, convenience stores, and drugstores within 30 minutes. This is a rapidly growing quick commerce market, and Uber Eats is playing a significant role in shaping its development in Japan.
If you’re passionate about solving real-world problems in a dynamic business landscape and want to drive high-impact results through your business acumen and analytical skills, this is a perfect opportunity to join our team!
Your Impact in Role:
In this role, you will be pivotal to the success of our Grocery & Retail business, reporting directly to the Head of Commercial.
You’ll work closely with Partner Success Managers to identify growth opportunities within our portfolio, conduct in-depth performance analysis of assigned accounts, and develop a comprehensive understanding of our partners’ businesses and the industry. You will also become an expert in Uber’s solutions for merchants.
By leveraging your analytical mindset, business acumen, and industry knowledge, you will proactively generate actionable insights, evaluate initiative performance, and provide structured, data-driven recommendations to the Commercial team.
This role is ideal for someone with experience in E-commerce, Retail, or CPG, a proven track record in business analytics, consulting, operations, or partner management, and strong collaboration and communication skills.
Key Responsibilities:.
Deliver Strategic Insights: Provide data-driven recommendations to support joint business planning with key merchants, driving sustainable growth strategies for both Uber and our partners.
Identify Growth Opportunities: Analyse business trends to uncover new opportunities, acting as a thought leader and strategic partner to the Commercial team in boosting sales and profitability across our multi-vertical portfolio.
Evaluate Initiative Impact: Assess the effectiveness of various growth initiatives—including promotions, advertising, pricing, and product strategies—and offer clear guidance on their impact on merchant performance.
Collaborate Cross-Functionally: Partner closely with strategy, operations, merchandising, last-mile, and other teams to implement best practices that accelerate merchant growth and development.
The Experience You’ll Bring:
- Excellent communication skills in Japanese and English.
- 7+ years of relevant experience and proven track record in business analytics, operations, strategy, consulting, or partner management. Prior experience in retail or consumer packaged goods (CPG) is highly desirable.
- Strong analytical skills with the ability to independently analyse data and translate insights into actionable business recommendations using various formats (data models, presentations, and written reports).
- Excellent ability to prioritise, scope, and execute projects both independently and collaboratively.
- Exceptional presentation and stakeholder management skills in both Japanese and business English, with the ability to engage effectively at all levels.
- Proactive mindset with a focus on driving results.
- Advanced experience in data extraction, SQL, and financial modelling is required.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.
Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.
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