Strategy & Operations Manager, Growth

#GreatMindsDon’tThinkAlike At Uber, we take pride in our diversity and working environment that sees you as more than just a person that can do the job, but a unique individual that can level up our organization with a perspective only you can offer. Uber provides a truly open culture that encourages all to voice their thoughts. (Diversity Statement)

About The Team

We have seen incredible customer love and acceptance over the past five years of Uber Eats in Taiwan. We started in Taipei and now our service is island wide. We went from delivering food to delivering daily necessities in a blink of an eye. Taking on a challenge is exciting, but doing so alongside great, talented challenges is even better. We amplify your superpowers and you can see the impact you are making each day.

About The Role

Delivery partners (DP) are one of Uber Eats’ most important partners who deliver food, groceries, or parcels from merchants to consumers. Uber Delivery is looking for a compliance leader to analyze, build and launch processes, and programs to optimize compliance results and build the best platform for earners in Taiwan!

Your Impact in Role:

• Problem Solving: find solutions to challenges and opportunities related to growing new couriers, improving courier retention, and increasing courier supply hours. Projects may include the following: improving the onboarding process flow, optimizing performance marketing funnels, and executing offline campaigns to grow couriers.
• Analytics & Research: build dashboards and analyses to uncover insights and track program progress. Identify actionable insights from user research and competitive analysis.
• Stakeholder management: Orchestrate and bring together a wide range of cross-functional team members, including Legal, Public Policy, Communications and other external stakeholders to deliver strong outcomes. See Uber Values.

The Experience You’ll Bring:

• 5+ years of experience in related fields such as management consulting, performance marketing, growth analytics, e-commerce, operations, strategy, data science, and project management.
• Fluency in both Chinese and English is required.

Preferred Experience

• Willingness to #gogetit and execute initiatives with grit and strong ownership.
• Inherently curious, you can break down ambiguous problems by applying structure and using data-driven and qualitative insights to solve them.
• Strong communication and presentation skills, with the ability to synthesize information quickly, highlight the key takeaways, and highlight actionable insights.
• Strong stakeholder, and project management capabilities, you should have the ability to zoom out to see the big picture as well as zoom in on key operational details, while leading cross-functional teams to achieve common goals.
• Ability to gather, structure and analyze quantitative data (intermediate to advanced SQL / R / Python are big pluses).

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.

Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.