Account Coordinator (Annual Plan)

#GreatMindsDon’tThinkAlike At Uber, we take pride in our diversity and working environment that sees you as more than just a person that can do the job, but a unique individual that can level up our organization with a perspective only you can offer. Uber provides a truly open culture that encourages all to voice their thoughts. (Diversity Statement)

About The Team

We have seen incredible customer love and acceptance over the past five years of Uber Eats in Taiwan. We started in Taipei and now our service is island wide. We went from delivering food to delivering daily necessities in a blink of an eye. Taking on a challenge is exciting, but doing so alongside great, talented challenges is even better. We amplify your superpowers and you can see the impact you are making each day.

#GoGetIt embodies the attitude and mindset of Delivery at Uber. We need to ensure that we are growing all sides of our marketplace (merchants, driver partners), so that we can provide the best customer experience possible for our consumers, as well as facilitating growth and earnings for our merchants and drivers.

About The Role

The Onboarding Specialist aims to deliver a flawless onboarding experience for merchants. Achieve this goal by implementing measures such as optimizing the onboarding process, facilitating self-service material uploads, coordinating photography arrangements, etc.

Uber Eats is looking for highly motivated individuals to join our Small-to-Medium Sized Business ("SMB") OB Team. As an Onboarding Specialist, you will work efficiently and optimally with our SMB restaurant partners to optimize the onboarding process and strengthen relationships through excellent customer service.

Your Impact in Role:

• Maintain merchants onboarding pipeline
• Support SMB Team with system troubleshooting and pipeline optimization.
• Immediate reactions to arrange resources in supporting geo expansion.
• Identify and provide comprehensive solutions for diverse merchant needs at scale. Improve OB material quality such as updated brochures.

The Experience You’ll Bring:

• B2B client-facing experience.
• Excellent communication and conflict resolution skills.
• Experienced in Salesforce and Google sheet.
• Experience synthesizing information quickly, distilling key takeaways, and presenting insights to leadership.

Unsure if this role is the right fit for you?

We encourage you to review the details of the job role and imagine how you can impact not only our organization but the world using your unique talents. We reimagine the way the world moves for the better. Even if you do not fit all of the criteria for the role, we welcome you to apply to explore opportunities within Uber.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.

Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.