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Fleet Accounts Team Lead I

Community Operations
Dusseldorf, Germany |
Berlin, Germany

About Uber

Uber is a technology company that is changing the way the world thinks about transportation. We are building technology people use everyday. Whether it's heading home from work, getting a meal delivered from a favorite restaurant, or a way to earn extra income, Uber is becoming part of the fabric of daily life.

About the Role

The EMEA mobility business is building a Fleet Support team with the main objective to help Fleets grow and boost their efficiencies on the platform.

We are looking for experienced and well-organized Team Lead for our Fleet Support team, to deliver best in class support for our Operations as we focus on growth and expansions in the operated markets.

What you'll do

  • Lead, empower, and develop strong team of Fleet Specialists within a time-sensitive and fast paced environment
  • Stay present and available for your team; this includes covering the floor, answering questions, hosting weekly individual meetings, and providing real-time feedback
  • Coach your team and drive performance to serve our Fleet Partners
  • Audit your team's performance with weekly audits and mentor towards progressive improvements; find opportunities for additional training & development
  • Manage enforcement of policies within the team
  • Act as a Subject Matter Expert (SME). Identify trending issues head-on and guide your team to do the same in their daily work
  • Interface and strong sense of integration with different areas such as quality, content and training
  • Develop and maintain strong relationship with internal and external stakeholders (Ops and Commops)

What you'll need

  •  1+ year people management experience required
  • B2B, Key Account Management or sales experience required
  • Fluency in English
  • Fluency in German
  • Proven track record to lead effectively, set team goals, develop people to their highest levels of performance, and guide through challenging situations
  • Motivational skills - your team counts on you to encourage them to reach their full potential
  • Leading by example - maintain a positive, can-do demeanor and can encourage others!
  • Comfortable delivering feedback - you'll need to tune into your team’s performance, give reinforcing feedback where vital, and offer critical feedback for growth opportunities as they arise.
  • Exceptional written and verbal communication skills

At Uber, we reimagine the way the world moves for the better. The idea was born on a snowy night in Paris in 2008, and ever since then, our DNA of reimagination and reinvention carries on. We’ve grown into a global platform moving people and things in ever-expanding ways, taking on big problems to help drivers, riders, delivery partners, and eaters make movement happen at the push of a button for everyone, everywhere.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.

Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

Uber is committed to a safe workplace.  We have implemented COVID-19 safety protocols that meet or exceed local public health guidelines.  Workplace safety remains our number one priority.  As a result, and depending on the workplace location, Uber either requires* or recommends employees be vaccinated to access any of our facilities; this is subject to change solely at the Company’s discretion.

\* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.


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Uber is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran Status, or any other characteristic protected by law.