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Account Manager, Montreal

Account Management, Sales & Account Management
in Montreal, Canada

About the Role

This person who fills this role will be a hands-on and critical part of the team, responsible for driving growth, happiness, and retention among our base of restaurant partners. This role will be working to grow Uber's restaurant relationships, while providing exceptional data-driven consultation and support to a diverse portfolio of restaurants at scale. This person needs to anticipate how restaurant decisions are made, persistently explore and uncover the needs of our restaurant partners and understand how UberEATS can grow their business.

What You'll Do

  • Own relationships with UberEATS restaurants: developing, growing, and proactively supporting accounts
  • Clearly communicate the value of UberEATS and its features to show ongoing ROI to our growing portfolio of restaurant partners. Develop the UberEATS performance story, communicating effectively with data at scale.
  • Provide operational guidance to restaurants to help them grow their business with Uber. Help restaurants to understand the impact of their UberEATS usage.
  • Utilize data-driven decision making to identify growth and upsell opportunities and improve the performance of our growth efforts. Prioritize initiatives based on highest potential impact.
  • Act as the ultimate point of escalation for resolution of all restaurant issues.
  • Scale the account management function. Help design process, structure, and tools to effectively grow account management and bring learnings and best practices to all UberEATS cities. You will be developing, executing, and measuring pilots that have the potential to have a global impact on our business and Uber's partners' business!

Basic Qualifications

  • Proven track record (min 1 year experience) in SMB account management or client service-related role.
  • Ability to think strategically and analyze needs of restaurants to both unlock opportunities and problem-solve creatively.
  • Excellent written and verbal communication and interpersonal skills, with the ability to identify and provide comprehensive solutions for diverse customer needs at scale.
  • Demonstrated time management and organizational skills with the ability to multi-task and prioritize based on impact.
  • Bilingual in both French and English

Preferred Qualifications

  • Passion and deep understanding of customer service and restaurant landscape.
  • Startup hustle and energy. Take ownership of UberEATS growth, do whatever it takes to get the job done, delight our restaurant partners.
  • Salesforce experience a plus, SQL experience a plus.

At Uber, we reimagine the way the world moves for the better. The idea was born on a snowy night in Paris in 2008, and ever since then, our DNA of reimagination and reinvention carries on. We've grown into a global platform moving people and things in ever-expanding ways, taking on big problems to help drivers, riders, delivery partners, and eaters make movement happen at the push of a button for everyone, everywhere.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

Uber is committed to a safe workplace. We have implemented COVID-19 safety protocols that meet or exceed local public health guidelines. Workplace safety remains our number one priority. As a result, and depending on the workplace location, Uber either requires* or recommends employees be vaccinated to access any of our facilities; this is subject to change solely at the Company's discretion.

  • Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.

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