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Customer Support Representative (Paris)

Community Operations
in Aubervilliers, France

Uber Greenlight locations help new driver-partners get on the road for the first time, build engagement with the platform over time, and serve as a logistics hub for driver-partners in their city. We look to our in-person support representatives, or Uber Experts, to serve as the face of Uber for driver-partners in hundreds of Greenlight locations around the world.

About the Role

Your goals are to make Uber grow in your area and strengthen its position within the local PHV ecosystem, solve complex issues and collaborate with the relevant stakeholders to provide our partners with a high quality front facing customer support.

What You'll Do

Acquire: Find new sources of drivers and convince them to join the platform.

Convert: Empower the partners within the funnel in order to accelerate their conversion.

Engage: Build trust with our partners through a closed relationshipand undertaking regular travels outside working place.

Help us identify and build best practices.

Develop long-term relationships with key in-region partners by offering premium and personalized support for partners or prospects, business development, info sessions.

Basic Qualifications

Prior experience of minimum 1 year in a customer care role.

Experience in sourcing, negotiating and driving contracts to closure is a plus.

Confidence in building great relationships with partners & ability to win new business over the phone

Relentlessly driven, self-motivated and goal-oriented

A people person -- you love talking to people and getting them excited

Ability to stay poised and organized in a fast-paced work environment.

Good knowledge of English.

At Uber, we reimagine the way the world moves for the better. The idea was born on a snowy night in Paris in 2008, and ever since then, our DNA of reimagination and reinvention carries on. We’ve grown into a global platform moving people and things in ever-expanding ways, taking on big problems to help drivers, riders, delivery partners, and eaters make movement happen at the push of a button for everyone, everywhere.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.

Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

Uber is committed to a safe workplace.  We have implemented COVID-19 safety protocols that meet or exceed local public health guidelines.  Workplace safety remains our number one priority.  As a result, and depending on the workplace location, Uber either requires* or recommends employees be vaccinated to access any of our facilities; this is subject to change solely at the Company’s discretion.

\* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.


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Uber is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran Status, or any other characteristic protected by law.