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Senior Operations Manager, New Verticals

Local Operations, Operations
in Tokyo, Japan

We take pride in our diversity and working environment that sees you as more than just a person that can do the job, but an outstanding individual that can level up our organization with a perspective only you can offer. Uber provides an equal opportunity to encourages all employees to share their thoughts.

About the Team

New Verticals is a startup within Uber, a team focussed on growth, but with the support and leverage of Uber’s large global ridesharing and delivery businesses. It is the delivery of everything that isn’t restaurant food - think groceries, essentials, alcohol, pharmaceuticals, beauty, and more… You’ll be part of a fast moving team who believes #GreatMindsDon'tThinkAlike, we are focused on solving real world challenges, working closely across different departments and regions.

About the Role

Uber is redefining the future of grocery & retail, building a marketplace for on-demand delivery of all local commerce.

As Senior Operations Manager, you will work with peers and leaders across Integrations, Sales, Strategy, and Operations to manage and improve data quality and performance through projects and task management. You must be a multi-tasker excited about optimizing critical metrics, item availability, content, search, pricing, and problem-solving to offer our customers the best possible experience.

Your Impact in Role

  • Work directly with the Sales and the Merchant Ops to ensure that the platform performs smoothly.
  • Supervise important metrics, detect root causes of issues that affect them, and propose solutions
  • Attend meetings and coordinate with project stakeholders, including external customers
  • Run the analysis to understand the current state of problems and validate a plan of action.
  • Act as data point of contact for merchants.
  • Act as the team representative.
  • Lead, manage and execute projects with cross functional teams. e.g.
    • Identify potential areas of improvement
    • Propose a plan for improvement
    • Coordinate with other internal areas
    • Collaborate with merchant teams (both commercial and technical)
    • Implement process improvements
    • Train team members in new processes
    • Supervise project progress
    • Track and document results
    • Find third party providers

The Experience You'll Bring

  • Strong business experience driving scaled operations, strategy, or project/program management
  • SQL Skills
  • Prior working experience within e-commerce
  • Strong written and verbal communication skills in Japanese and English to communicate and drive consensus across technical and non-technical audiences.
  • Problem-solving approach; ability to identify problems, determine the correct analysis to assess them, and come up with solutions.
  • Leadership skills; involve everyone needed to implement action plans. Teamwork is key.
  • Organizational skills: divide projects into small chronological tasks and follow up and follow through.
  • Multitasking; leading more than one project at the same time
  • Good business and analytical logic; foresee the impact of projects in different areas of the company.
  • Understanding the context and impact of a project and being able to set priorities
  • Comfort with ambiguity, evolving priorities, and an ability to operate autonomously

What's in it for You?

Uber's culture and values are at the core of everything we do, so that our employees can better understand who we are and what it's like to work at Uber today.

We pride ourselves on the amazing team we've built. The driver behind all of our growth, our bold and innovative brand, and the impactful technology we bring to life is the people that make Uber, #OneUber.

Doing your best work means being your best self. We offer a wide range of benefits and perks that are uniquely Uber to support your health and wellbeing. These benefits have been designed with #OneUber in mind, supporting the whole you and the way that you work best.

At Uber, we reimagine the way the world moves for the better. The idea was born on a snowy night in Paris in 2008, and ever since then, our DNA of reimagination and reinvention carries on. We’ve grown into a global platform moving people and things in ever-expanding ways, taking on big problems to help drivers, riders, delivery partners, and eaters make movement happen at the push of a button for everyone, everywhere.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.

Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

Uber is committed to a safe workplace.  We have implemented COVID-19 safety protocols that meet or exceed local public health guidelines.  Workplace safety remains our number one priority.  As a result, and depending on the workplace location, Uber either requires* or recommends employees be vaccinated to access any of our facilities; this is subject to change solely at the Company’s discretion.

\* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to

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Uber is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran Status, or any other characteristic protected by law.