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Head of Uber Direct, Taiwan

About the Role

Since 2020, Delivery at Uber has grown tremendously on the back of increased demand caused by the pandemic at the same time as we have expanded into new use cases and verticals like Grocery, Alcohol, Pick up and more. What has also become clear is that merchants across all categories have also increased their investment and interest in their digital and delivery offering. In many cases same day or next day will not be adequate as customers demand for immediate delivery is growing.

Without having their own on-demand logistics capability, merchants are looking for a partner who can fulfil the requirement for last-mile delivery. With millions of drivers and couriers providing on-demand logistics through our existing marketplaces around the world, Uber Direct is a newly launched product that allows all merchants, who want to leverage a vast network of delivery partners, to do so and fulfil the on-demand last-mile-delivery service for orders on their own app and websites. Uber Direct has the potential to be our next multi-billion dollar business and is an important requirement for our existing marketplace partners.

Uber Eats is looking for a business leader to drive growth for Uber Direct in Taiwan managing the business end-to-end. You will be responsible for designing a winning strategy and defining the go to market plan, while leading a sales team responsible for closing the right partnerships, at the right commercials, and growing those businesses through best-in-class acquisition and account management. You will also lead an operations team to ensure continuous improvement for our Direct partners' operations.

This role calls for a well-rounded combination of strategic thinking, sales and commercial skills, operational excellence and leadership. We operate in a fast paced environment, so we are looking for a highly adaptable candidate who is able to pivot between long-term strategic initiatives one moment and rapid, tactical actions the next.

What the Candidate Will Need / Bonus Points

---- What the Candidate Will Do ----

  • Go-to-market Strategy - Identify, size and define what our growth strategy should look like over the short and longer term.
  • Sales/Account Management - Closing the best partnerships with the right merchants, while driving growth and financial sustainability with our merchant partners, with a commercial team
  • Customer Experience - Ensure end to end experience for our partners is easy, and operations flow with high levels of reliability. Escalate, resolve and improve when our experience is not at the desired level.
  • Operations Management - Identify process inefficiencies, build solutions, and drive operational efficiency. Collaborate with cross-functional teams for resource allocations and launch readiness.
  • Team Management - Lead a team of approx. 8-people to achieve ambitious growth targets. Work closely to influence a broader range of local, regional and international stakeholders to remove blockers and deliver your growth, and financial goals.
  • P&L Management - Own the commercials for the Uber Direct business: building a sustainable path.
  • Leadership - Sit on the Taiwan Uber Eats leadership team, having a strong voice in driving strategy, operational excellence, talent, community and culture, as well as sponsoring and leading various initiatives across the wider business.

---- Basic Qualifications ----

  • 8+ years of professional work experience in a related field (start-up, operations, strategy, analytics, tech).
  • Experience leading sales and commercial deal teams a plus
  • English and Mandarin proficiency
  • Strong analytical capabilities (i.e. Excel/Google Sheets or SQL proficiency a plus)
  • Bachelor degree

---- Preferred Qualifications ----

  • Leadership - ability to rally and motivate a team behind a common goal, even in rapidly changing situations and disruptive environments. The dispersed nature of your team in this environment requires a leader capable of building focus, resilience and trust in their teams.
  • Problem solving & operational excellence - a constant appetite and ability to analyze complex situations using a vast range of inputs, drawing simple conclusions and translating them into actionable plans. We operate with imperfect data in a rapidly changing environment, and need a leader capable of translating cross-functional inputs into logical conclusions and simple plans.
  • Sales and commercial acumen - ability to build creative commercial strategy, and leading a team of people to close quality deals under intense competitive pressure. We are looking for a leader who understands our partners' motivations, is capable of navigating difficult commercial conversations and can coach their team to deliver on sales targets and on the operational excellence goals expected from our partners.
  • Business acumen - ability to link our business performance metrics and P&L with our team's actions on the ground. This role is responsible for tight P&L management, which requires a strong understanding of our unit economics and the key drivers of our revenues and costs.

At Uber, we reimagine the way the world moves for the better. The idea was born on a snowy night in Paris in 2008, and ever since then, our DNA of reimagination and reinvention carries on. We've grown into a global platform moving people and things in ever-expanding ways, taking on big problems to help drivers, riders, delivery partners, and eaters make movement happen at the push of a button for everyone, everywhere.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

Uber is committed to a safe workplace. We have implemented COVID-19 safety protocols that meet or exceed local public health guidelines. Workplace safety remains our number one priority. As a result, and depending on the workplace location, Uber either requires* or recommends employees be vaccinated to access any of our facilities; this is subject to change solely at the Company's discretion.

  • Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.

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