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Account Manager, Account Growth Strategist

The Emerging team is composed of 1 lead and 3 account managers

We assist National Emerging Brands in delivery in their development through Uber Eats as a strong and sustainable sales chanel.

Currently, we assit more than 80 Enterprises and we offer the ability to quickly gain responsibilities by managing more than 20 Enterprise accounts / account manager.

The Enterprise team is in charge of all the HQ centric account management within Uber Eats. It is dedicated to answer all franchisor's specific needs and to help them in the delivery adoption as a sales channel. Every partner we work with has a national footprint and is among the biggest actors of the French restaurant industry.

Because the delivery market is moving fast and has deep impacts on restaurants, we are facing many various challenges on a daily basis. We need to keep improving on our ability to execute seamlessly in order to provide best in class experience to our partners and match their level of expectations. We also need to build a stronger expertise, based on Uber Eats assets, to bring more value to our partners.

As an Account Growth Strategist, you will do :

  • A**ccount strategy** : Be the main point of contact at headquarter level for your Enterprise accounts. You will create long-term relationships with our top Enterprise Emerging accounts, ultimately maximizing their financials, marketing efforts, engagement and satisfaction. You'll be a key influence in their delivery business by :
  • Helping your clients to understand our marketplace model and its key success factors.
  • Providing strategic and relevant recommendations to drive growth and profitability to your clients (P&L understanding is a must).
  • Building tailored action plans accordingly and define appropriate KPIs to ensure appropriate follow up.
  • Building case studies that we can leverage and replicate on other accounts.
  • Set-up the appropriate level of governance within the partnership (frequency, attendance)
  • Analysis: Quantify everything you do. Utilise data-driven decision making to understand the performance of initiatives to ensure you are effectively prioritising those with the highest return on investment.
  • Internal contributions : You will be in charge of building areas of expertise that will create a difference in the value we bring to the biggest actors of the restaurant industry. You will need to be able to show a strong business acumen, an ability to design and implement processes and analytical tools.
  • Commercial Management: Lead commercial discussions with Enterprise partners to build sustainable long-term partnerships.
  • Partner with internal teams: Work closely with stakeholders in internal teams both in France (e.g. local Account Managers) and globally (eg. Product, Support, Courier Operations) to drive nationwide actions on your Enterprise accounts, solve problems and ensure that feedback received is utilised in improving our product and operations.
  • Act as an ambassador of Uber Eats' mission, brand, and product.

Skills to have

  • Problem solving skills: When you see a problem, you work hard and think out of the box until you fix it. You have developed a strong business acumen allowing you to fastly understand given situations and identify appropriate levers to reach a solution.
  • Great project manager who can develop meticulously detailed KPI improvement plans in collaboration with enterprise partners and then deliver them to plan regardless of any surprises or ambiguity along the way.
  • Rigorous mindset: Data-driven decision making mentality and sound commercial judgment through analytical thinking to assess partner performance and financial viability. Advanced excel modelling skill more than appreciated, SQL knowledge advantageous.
  • Highly autonomous & proactive: able to work with minimal oversight, and to move forward from issues management to push growth initiatives and projects that will add value to our partners and help them fulfill their potential on Uber Eats. You are able to take initiatives and easily adapt to a constantly-changing work environment.
  • Ability to build strong relationships with external partners as well as internal stakeholders, supported by good communication and interpersonal skills. You have the ability to persuasively communicate recommendations and effectively champion your partners' needs.

Basic Qualifications

  • Fluency in both French and English
  • Recently graduated from an engineering school, business school or university + relevant internship experience
  • OR 1 year professional experience in either Account Management /Start Up or Consultancy

At Uber, we reimagine the way the world moves for the better. The idea was born on a snowy night in Paris in 2008, and ever since then, our DNA of reimagination and reinvention carries on. We've grown into a global platform moving people and things in ever-expanding ways, taking on big problems to help drivers, riders, delivery partners, and eaters make movement happen at the push of a button for everyone, everywhere.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

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  • Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.

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