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Sr Claims Advocate, Japan & North Asia

About the Team

As Uber continues to grow, the Safety function needs to scale with it. From an initial focus on Mobility, to the ever expanding focus on Delivery and other growth bets, we support the continued safe and sustainable growth of Uber's operations. #StandforSafety is our core value and delivering on this is crucial for the long term success of Uber.

About the Role

As a Sr Claims Advocate for Japan & North Asia, you will investigate reports of accidents/incidents that occur throughout the region in connection with the app. You will also work in collaboration with our insurance risk manager and third-party business partners with a focus on exceptional customer service.

This is an excellent opportunity for an experienced claims professional to gain diversity in their career across the Japan, Taiwan, Hong Kong and Korea region and to be a key member of the growing APAC insurance team at Uber. You will report to our Regional Claims Manager in Amsterdam.

If you're ready to go deep working on a rewarding set of challenges and if you've got the skills, experience, drive, and a strong team mentality - Uber on and get in touch!

Your Impact in Role:

  • Handle an inventory of claims to evaluate covered losses and liability exposure and build internal reporting processes and procedures for multi line claims in APAC.
  • Investigate new claims by reviewing first reports of loss and supporting materials to determine the best initial contact; connect with claimants, drivers, passengers, witnesses, etc.
  • Advocate for claims on behalf of claimants to support white glove customer service in tandem with quick resolution.
  • Develop, maintain and analyze appropriate metrics, governance and control mechanisms for niche claims handling. Constantly drive and lead continuous improvement in the claim process to keep up with Uber's expansion, new products, and new insurance policies.

The Experience You'll Bring:

  • Proficient in oral and written Japanese & English, and other regional languages is a plus. Excellent communication skills to provide information in a clear and concise manner.
  • Motor vehicle liability and personal accident claims handling experience in the Japan insurance market with a strong preference for candidates with experience in complex coverage, liability and/or represented claims.
  • Effective analytical skills to capture information, analyze facts and make recommendations.
  • Ability to work a flexible schedule that may include evenings or weekends and business travel

What's in it for you?

Uber's culture and values are at the core of everything we do, so that our employees can better understand who we are and what it's like to work at Uber today. We pride ourselves on the amazing team we've built. The driver behind all of our growth, our bold and disruptive brand, and the game changing technology we bring to life is the people that make Uber an inclusive, diverse & fully international workplace! #OneUber


Doing your best work means being your best self. We offer a wide range of benefits and perks that are uniquely Uber to support your health and wellbeing. These benefits have been designed with #DoTheRightThing in mind, supporting the whole you and the way that you work best.


  • We provide our employees with monthly Uber credits to use against the full value of Eats, Rides and Grocery (whichever applicable in your market) plus a 17% discount on orders placed through our App (which exists even when your credits expire).
  • Family comes first, and our paid parental leave (18 weeks full pay) is accessible for all new parents from day 1 (with no tenure requirement). New parents at Uber will also receive access to Cleo, flexible return to work options, and additional Uber credits during their period of leave (because let's face it, who wants to cook with a little one around?)
  • Reset, Refresh and Recharge: we have a generous paid leave policy, providing paid leave in addition to the statutory annual leave (excluding certain roles within the Community Operations). Additional eligibility requirements apply.
  • Personal health and wellbeing - depending on location, you can access a healthcare plan or reimbursement for a plan of your choice up to a nominated value. You will also receive a monthly wellbeing allowance to use throughout the year across a range of items including; gym / fitness memberships, mindfulness apps, fitness equipment, ski passes and more. We also provide Employee Assistance Programs (EAP) that connect you to resources & support.
  • Uber has always been a flexible organisation and COVID has only amplified this. Our global policy is 50% of time in office, and employees can apply to be fully remote if you think that's best for you. We also provide opportunities to work for one month a year in another Uber location. These opportunities are tailored to specific individuals, roles and teams, subject to the applicable terms and conditions. Uber also offers a program to our employees to cover the expense of commuting to and from the office.
  • When you are in the office, we have an amazing range of facilities accessible for all Uber employees. Our dedicated facilities teams host regular events and opportunities to connect, as well as arranging the food program; catered lunch / breakfast (location dependant) and you'll find our kitchens fully stocked with a variety of healthy (& not so healthy) snacks & drinks.
  • Based on the combination of business needs and personal interest, we provide language learning support so you can improve your English or Japanese, through our carefully vetted vendor partner. This will include both 1:1 private coaching lessons, group learning sessions, as well as online learning.

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The benefits mentioned here, to the extent they are in addition to those minimum statutory requirements, are provided at Uber's sole discretion and are subject to change in the future. Terms and conditions may apply to each benefit.

Unsure if this role is the right fit for you?

We encourage you to review the details of the job role and imagine how you can impact not only our organization but the world using your unique talents. We reimagine the way the world moves for the better. Even if you do not fit all of the criteria for the role, we welcome you to apply to explore opportunities within Uber.

At Uber, we reimagine the way the world moves for the better. The idea was born on a snowy night in Paris in 2008, and ever since then, our DNA of reimagination and reinvention carries on. We've grown into a global platform moving people and things in ever-expanding ways, taking on big problems to help drivers, riders, delivery partners, and eaters make movement happen at the push of a button for everyone, everywhere.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

Uber is committed to a safe workplace. We have implemented COVID-19 safety protocols that meet or exceed local public health guidelines. Workplace safety remains our number one priority. As a result, and depending on the workplace location, Uber either requires* or recommends employees be vaccinated to access any of our facilities; this is subject to change solely at the Company's discretion.

  • Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com

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Uber is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran Status, or any other characteristic protected by law.