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Operations Manager

Community Operations
in Taipei City, Taiwan (ROC)

About the Role

We're looking for an Operations Manager to help build, operate, scale and improve our regulatory operations compliance for Taiwan. Based in Taipei, this role comes with a heavy focus on leading teams to deliver compliant outcomes and continuous process improvement, mitigating risks associated with operating in a regulated environment, advocating passionately on behalf of our community to influence the overall customer experience, and managing stakeholder relationships across the larger business.

What You'll Do

  • Lead a team in delivering stellar operations outcomes according to agreed service level agreements with respect to our regulatory obligations, and ensuring our team operates as efficiently as possible while maintaining the highest level of quality.

  • Build a new line of business. As we transform a key part of our operations from a nascent team to a more mature organisation, you'll be taking the lead in standing up a new team, building new workflows and processes, fulfilling its knowledge management needs, and ensuring continuous improvement as the team scales.

  • Be a passionate advocate for all members of Uber's community and listen attentively to their feedback so we can positively influence how we interact with them, and provide actionable insight to the rest of the company that directly impacts how Uber works.

  • Engage strategically with stakeholders, be it mega-regional general managers and function leads to influence business goals and priorities, central global teams to improve internal tools and the overall user experience, or local teams to improve how we move cities in the markets where we operate in Taiwan.

What You'll Need

  • An ace problem solver. You embrace challenges, and would stop at nothing to create solutions--whether they're hacky, short-term workarounds, or more long-term process changes.

  • A natural leader. You are passionate about leading and developing teams to perform at the highest levels while maintaining a fun and collaborative environment. You are not afraid to call out business, operational risks that protect Uber's regulatory or social license to operate

  • A brilliant communicator. You're eloquent and able to strike the perfect tone, whether you're explaining a new policy to riders in writing, or explaining the

recommendations of a data-driven study you conducted to global stakeholders through a video conference.

  • Incredibly empathetic and understanding of all of Uber's users and regulators of its businesses.You will be a powerful advocate for Uber's customers and are obsessed with the community experience, particularly as it relates to user safety.

  • A lover of process and optimisation. You will be revolutionising support for the Uber community. You're excited about the opportunity to create and experiment with support processes, and are willing and able to lead others in iterating and executing them.

  • Language requirements. Abliity to communicate in both Mandarin and English

Preferred Qualifications

  • Proven experience: whether it be in a startup, bank, consultancy, or corporate, you are someone who loves driving change in a fast-paced environment

  • Bachelor's degree or MBA in business, economics, finance or any science-related fields

  • Experience with optimisation, processes, systematic organisation, program/project management; experience working in a support organisation or for organisations known for stellar customer support is a plus but not necessary

  • People management or leading teams

At Uber, we reimagine the way the world moves for the better. The idea was born on a snowy night in Paris in 2008, and ever since then, our DNA of reimagination and reinvention carries on. We've grown into a global platform moving people and things in ever-expanding ways, taking on big problems to help drivers, riders, delivery partners, and eaters make movement happen at the push of a button for everyone, everywhere.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.

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Uber is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran Status, or any other characteristic protected by law.