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Program Specialist III - P&E Client Services

About the Role

We're looking for a Migrations Specialist to lead a regional account's intake, transitions, and migrations requests. You will be closely working with several teams in the organization, ensuring that all members are aligned and are enabling the strategic launch or movement of work in the COEs. You might also work on strategic APAC-wide projects that touch on sustained growth or continuous improvement for the greater organization.

What You Will Do

Partnership and communication with COE managers and leaders: The specialist will work with each LOB manager or portfolio lead to ensure that we are partners in launching their teams and managing their footprint priorities. Provide the best solutions and optimized strategy for project or request execution are provided

Engaging with clients and project team members: Consistently work with project teams and their Regional CommOps requestor when it comes to launching new teams. Sustain the coordination and collaboration needed for the project span across support teams namely Recruitment, L&D, WFM, ART, & QA.

Solving problems and improving systems: Take on problems involving projects and change requests, but more than that, the specialist will also be encouraged to find a better way to move forward with the BAU. COE-wide opportunity areas and other processes can be in-scope of what CS specialists may be tasked to improve.

Basic Qualifications

Fundamental understanding of what happens in intake, transitions, and migrations.

Strong experience in project management: We need a specialist that can enable strong project management in all pivotal initiatives and movement requests. This includes outstanding performance in all stages of the project, namely initiation (scoping/pre-work, case development), planning (resource management, migration framework development), execution (knowledge transfer, risk, and issue management), and closure (post-go live follow-through, BAU stabilization).

Preferred Qualifications

Skilled in deck creation and sheets/dashboard building: Proficiency and expertise in Slides and Sheets are highly preferred.

Inclination towards ownership, value, and continuous improvement: Above everything, we seek to improve and make valuable contributions to the org. We should be the platform that springs new and old teams to success. As such, strong ownership and a preference for value and improvements are preferred

High adaptability and flexibility: The needs of the business are ever-changing. This requires the team to be ready for any changes on problems and solutions that may no longer be relevant due to time or outside factors.

Excellent collaboration: Can act as the single POC for a roster of Client Services projects; facilitates all project-related cadence to ensure seamless collaboration across the various workstreams in the organization.

Functional expertise: We need someone that is eager to learn and can provide insights on business processes and structures in Uber. The ability to understand several moving pieces and to understand the different roles that each team plays will be vital to the role. For external candidates, this will be instructed as you onboard

Project management experience or leading in migrations requests would be preferred.

About Uber

At Uber, we reimagine the way the world moves for the better. The idea was born on a snowy night in Paris in 2008, and ever since then, our DNA of reimagination and reinvention carries on. We've grown into a global platform moving people and things in ever-expanding ways, taking on big problems to help drivers, riders, delivery partners, and eaters make movement happen at the push of a button for everyone, everywhere.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.

At Uber, we reimagine the way the world moves for the better. The idea was born on a snowy night in Paris in 2008, and ever since then, our DNA of reimagination and reinvention carries on. We've grown into a global platform moving people and things in ever-expanding ways, taking on big problems to help drivers, riders, delivery partners, and eaters make movement happen at the push of a button for everyone, everywhere.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

Uber is committed to a safe workplace. We have implemented COVID-19 safety protocols that meet or exceed local public health guidelines. Workplace safety remains our number one priority. As a result, and depending on the workplace location, Uber either requires* or recommends employees be vaccinated to access any of our facilities; this is subject to change solely at the Company's discretion.

  • Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com

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Uber is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran Status, or any other characteristic protected by law.