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Content Specialist 2

Community Operations
in Visakhapatnam, India

About the Role

Content Specialists are all about solving problems that both riders and driver-customers encounter. You build advocates out of even the most frustrated users, and you're always looking for outstanding and exciting ways to improve their experience. In this role you will provide support to ensure that issues are either resolved promptly or called out accordingly

We work closely with the LOB managers and the teams for any new product and feature changes for any particular city or PAN IndiaSA. Additionally the specialist will be responsible for triaging, case managing, and resolving all C360 submissions filed for their particular LOB every day. In addition to the case management of the C360 submissions, this role plays a crucial part in ensuring that feedback and voice of the customer insights are called out to the right teams.

What the Candidate Will Need / Bonus Points

---- What the Candidate Will Do ----

Na

---- Basic Qualifications ----

Outages and bugs

Call out broken promotion / Discrepancy in incentive structures

Handle edge cases via C360

Auditing Misc payments for the driver payout in IndiaSA

Lead support policy pages on Teamdot

Resolving C360s and generating insights to improve support policies

---- Basic Qualifications ----

Interpersonal Skills

Proficiency: The ability to express oneself admirably and efficiently, without hesitations or self-correction. Speech is delivered with accurate rhythm and intonation

Pronunciation: The ability to articulate words in a manner that is generally understood by native and non-native speakers. Speech is delivered in a neutral accent, and with accurate syllable stress.

Active Listening: The ability to comprehend and remember spoken information; to compensate for unfamiliar or missed words; and to anticipate upcoming details, based on the context of the speech

Spoken English / Understanding: The ability to discern main ideas and details in spoken information. The ability to comprehend the speaker's intent and to respond accordingly.

Vocabulary: The ability to recognise words and phrases, as well as the accurate contexts for words with similar meanings.

Grammar: The ability to construct proper sentences and paragraphs with accurate syntax

Call Center Simulation

Contact Center Simulation (Call simulation navigation, Customer centricity, Process adherence, documentation)

Typing Accuracy

Typing Speed

MS and Google Applications

Business Email Writing Skills

Email Etiquette score grades the candidate's response on a set of email specific guidelines. The content score defines the relevance and completeness of a candidate's response to the topic. Degree of grammatical control (sentence formation, spelling errors, grammatical errors) in the response.

Communication-Cohesion

Cohesion, transparency, and conciseness - ability to discuss ideas in a well-structured manner, with unnecessary effort for the reader, using minimal words

Customer Management

Can set clear timelines and deadlines with different customers; Can lead operational discussion with team leads, trainers, recruitment and managers; Can communicate and set clear expectations with team mates and other Content team members

---- What the Candidate Will Do ----

Na

At Uber, we reinvent the way the world moves for the better. The idea was born on a snowy night in Paris in 2008, and ever since then, our DNA of reimagination and reinvention carries on. We've grown into a global platform moving people and things in ever-expanding ways, tackling big problems to help drivers, riders, delivery customers, and eaters make movement happen at the push of a button for everyone, everywhere.

We encourage people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.

At Uber, we reimagine the way the world moves for the better. The idea was born on a snowy night in Paris in 2008, and ever since then, our DNA of reimagination and reinvention carries on. We've grown into a global platform moving people and things in ever-expanding ways, taking on big problems to help drivers, riders, delivery partners, and eaters make movement happen at the push of a button for everyone, everywhere.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.


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Uber is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran Status, or any other characteristic protected by law.