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Senior Strategy & Operations Manager, Uber Direct

Operations
Dallas, Texas |
New York, New York |
San Francisco, California |
Chicago, Illinois

ABOUT THE ROLE

We are building an exciting new team to grow our Uber Direct business in the US&C, and we need people like you to help us bring this team to life!

Uber Direct enables merchants to unlock last mile delivery for their customers via their app or website. In this role, you will work on operational improvements & collaborate with cross-functional stakeholders to help us launch & onboard new partnerships by building scalable processes and in the process identify process/product improvement opportunities.

This role will drive the development of critical insights, crafting strategies, and scaling the most impactful and innovative business initiatives to build the Uber Direct business. You will work closely with cross-functional counterparts to lead high impact initiatives while offering ownership and autonomy over your work. This role requires a strong desire to learn and willingness to roll up your sleeves to take on complex business challenges that Uber has never faced before.

WHAT YOU'LL DO

  • Experiment and scale with initiatives to improve business operations and profitability
  • Operations Management: collaborate with account management teams, sales, product and other teams to identify process inefficiencies, build solutions, and drive operational efficiencies
  • Process Improvements: Create new processes that enable us to launch & grow new partnerships and also provide best-in-class merchant experience
  • Project Management: Identify, plan, and execute projects and root cause analyses to improve our existing processes for account management and customer programs
  • Data analysis: Design, execute and automate processes to run and optimize the business performance and reliability. You will autonomously build your own analyses and dashboards to measure your projects' successes

BASIC QUALIFICATIONS

  • 4+ years of professional work experience in a related field (consulting, operations, strategy, analytics, tech, investment banking)

PREFERRED QUALIFICATIONS

  • Strong Excel/Google Sheets or SQL proficiency
  • Experience problem solving and proposing unique solutions to complex issues
  • Strong experience building and executing complex processes
  • Strong communication and presentation skills, including experience presenting data & insights to a sophisticated audience
  • Experience with quantitative data analysis, deep measurable insights, modeling, and sophisticated test plan design and analysis
  • Strong collaboration and partner management skills - building deep, trust-based relationships with territory and cross functional teams
  • Unparalleled business judgement and critical thinking skills with the ability to use data to quickly develop strategies and make decisions
  • Experience working closely and communicating effectively with a diverse set of stakeholders in a constantly evolving, rapid growth environment with tight deadlines

At Uber, we reimagine the way the world moves for the better. The idea was born on a snowy night in Paris in 2008, and ever since then, our DNA of reimagination and reinvention carries on. We've grown into a global platform moving people and things in ever-expanding ways, taking on big problems to help drivers, riders, delivery partners, and eaters make movement happen at the push of a button for everyone, everywhere.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.

Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.


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Uber is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran Status, or any other characteristic protected by law.