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Customer Support Representative - Turkish speaker

Community Operations
in Istanbul, Turkey

About the Role

At Uber, providing amazing support that establishes trust for riders, driver partners, eaters and delivery partners -our community- is a core feature of our product experience. We invest in it and believe in providing the highest quality service executed in the most compelling, most efficient way.

Community Support Representatives are all about helping and educating both riders and drivers, as well as eaters and delivery partners.

What You'll Do

  • Be a passionate advocate for Eaters, Delivery Partners and Restaurants while answering any questions that come your way.
  • Deliver high-quality service across multiple support platforms (email, tickets, phone).
  • Create loyalty among new users and get our early adopters to fall in love with Uber all over again.
  • Triage issues and escalate them when necessary.

Basic Qualifications

  • Fluency in Turkish.
  • Good English (B1/B2).

Preferred Qualifications

  • Proficiency using computers (typing, quickly navigating between various tools).
  • Excellent reading comprehension and writing skills. You have to be able to connect what users are asking for with answers to their true issues.
  • Passion for helping others and creating support experiences that exceed users' expectations.
  • Skills for handling multiple issues at once to efficiently resolve a number of inquiries.
  • Ability to work well in a team environment, contributing to a collaborative work environment where people learn from one another and continuously improve processes on behalf of users.

At Uber, we reimagine the way the world moves for the better. The idea was born on a snowy night in Paris in 2008, and ever since then, our DNA of reimagination and reinvention carries on. We've grown into a global platform moving people and things in ever-expanding ways, taking on big problems to help drivers, riders, delivery partners, and eaters make movement happen at the push of a button for everyone, everywhere.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.

Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.


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Uber is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran Status, or any other characteristic protected by law.