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Senior Product Operations Manager

Product Operations, Product
in Sofia, Bulgaria

About the Role:

The fundamental goal of Senior Product Operations Manager is to ensure we build and support the right products and solutions to move our business forward.

Product Operations works closely with cross-functional customers to surface needs, prioritize, test, rollout and iterate on products. In this role, you will work closely with Tax, Business Operations, Data, and Engineering teams on cross-team initiative analysis, planning, alignment, and execution. We are looking for a dedicated, tech-savvy person with business knowledge, who is able to assess impact in the area of FinTech and to follow up on delivery and cross-team dependencies during roll-out.

What the Candidate Will Need / Bonus Points

  • Apply business configurations in the Uber FinTech systems and tools.
  • Good partnership with Product, Tax, Data & Engineering teams during requirements definition, product testing, data collection, and analysis
  • Define the operating structure and processes to implement on product strategy on a highly effective product operations team
  • Maintain regular communications with key customers across the organization.
  • Lead a community of strategic leaders to encourage meaningful impact to the business
  • Ensure functional customers are aligned on key objectives for the program/product
  • Advise product teams on the global feasibility of products throughout the product life cycle
  • Develop an end-to-end product rollout plan, and project-management implementation
  • Collaborate with critical teams (legal, tax, policy, support etc) to prepare the product for launch
  • Accountability for supervising core business metrics related to the product
  • Identify key problem areas and/or geographies impacted by the product post-launch
  • Surface and advocate for key insights from the business to advise product improvements
  • Lead a team
  • Proven experience in operations, IT solutions consulting or software products development and support
  • Demonstrated ability developing teams
  • Deep analytical experience
  • Deep technical understanding
  • Large scale, global project management experience
  • Excellent communication, the ability to engage internal and external customers
  • Deep understanding of the user experience
  • Ability to use data to advise and support critical decisions
  • Ability to document, supervise and complete large scale requirements
  • Strong track record leading senior customers and operating in a cross-functional environment
  • Strong time management and prioritization skills.
  • Project management experience, working on large scale technical projects
  • Previous experience as a Business/Systems Analyst team manager
  • Experience working closely and communicating successfully with internal and external business and technical team members in a constantly evolving, rapid growth environment with tight deadlines.

At Uber, we reimagine the way the world moves for the better. The idea was born on a snowy night in Paris in 2008, and ever since then, our DNA of reimagination and reinvention carries on. We've grown into a global platform moving people and things in ever-expanding ways, taking on big problems to help drivers, riders, delivery partners, and eaters make movement happen at the push of a button for everyone, everywhere.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.


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Uber is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran Status, or any other characteristic protected by law.