Please enable Javascript
Skip to main content

Senior Learning and Development - Delivery Specialist

Community Operations
Mabalacat, Philippines |
Taguig City, Philippines |
Hyderabad, India |
Gurgaon, India

About the Role

At Uber, providing elite support to our partners (riders, drivers, and restaurants) is essential to our success. Building the capability of our support teams to consistently deliver extreme levels of service is challenging and sophisticated - and incredibly satisfying!

We are looking for a Senior Delivery Specialist to facilitate and implement our training programs across Community Operations. This role is pivotal in ensuring we're able to build the best learning experience to increase retention and transfer of both technical and non-technical subject matter.

What the Candidate Will Need / Bonus Points

---- What the Candidate Will Do ----

  • Support Instructor-led and virtual instructor led learning delivery in multiple environments and modalities (i.e. you could be training for voice support for our Incident Response Team or chat support for Uber EATs)
  • Deliver train the trainer events
  • Review training content and design (provide input / feedback)
  • May conduct complex projects
  • Coaching and mentoring less tenured delivery specialists
  • Support BPO network with their training needs and monitor training compliance

---- Basic Qualifications ----

  • 3+ years L&D experience
  • Previous facilitation experience and / or project management experience
  • Relevant training certifications
  • Good English language skills
  • Foundational Analytical skills

---- What the Candidate Will Do ----

  • Experience facilitating training across regions
  • Proficient in Google Suite
  • Experience in managing training in Learning Management Systems

At Uber, we reinvent the way the world moves for the better. The idea was born on a snowy night in Paris in 2008, and ever since then, our DNA of reimagination and reinvention carries on. We've grown into a global platform moving people and things in ever-expanding ways, taking on big problems to help drivers, riders, delivery partners, and eaters make movement happen at the push of a button for everyone, everywhere.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.

At Uber, we reimagine the way the world moves for the better. The idea was born on a snowy night in Paris in 2008, and ever since then, our DNA of reimagination and reinvention carries on. We've grown into a global platform moving people and things in ever-expanding ways, taking on big problems to help drivers, riders, delivery partners, and eaters make movement happen at the push of a button for everyone, everywhere.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.


See our Candidate Privacy Statement>

Uber is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran Status, or any other characteristic protected by law.