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Central Operations Associate (Delivery Partner Growth)

in Tokyo, Japan

About the Role

The Central Operations Associate (Delivery Partner Growth) role is a unique opportunity to have a direct impact on one of Uber Eats' fastest growing markets. This role calls for creative problem-solving, analytics, strategic thinking, strong execution and the interpersonal ability to work alongside the Operations team covering the entire Japan market.

---- What the Candidate Will Do ----

  • You will be in charge of the top of funnel of delivery partners (sign ups, acquisition, onboarding process, conversion).
  • You will go deep into the user experience of delivery partners through both quantitative and qualitative data and identify the biggest opportunity areas.
  • You will work closely with performance marketing teams as well as external stakeholders to ensure a diverse and steady set of growth channels.
  • You will plan, develop and execute growth projects including, but not limited to, onboarding processes, educational CRM campaigns, and the like.
  • You will influence both internal and external stakeholders and collaborate across a wide variety of functions and levels.

---- Basic Qualifications ----

  • Minimum 2 year relevant experience in a fast-growing environment with experience relating to most of the following: operations, analytics, marketing, customer loyalty and retention, and project management.
  • Solid analytical ability. Ability to discover user insights based on qualitative and quantitative analysis, turning insights into strategies, and drive executions in a scalable and efficient way.
  • Reliable, effective stakeholder management and communications.
  • Attention to detail and capability to work on multiple projects in parallel without compromising the quality of deliverables.
  • Willing to be "on the ground" with delivery partners to gain valuable insights.
  • Flexible self-starter, comfortable with changes.

---- Nice-to-Have Skills ----

  • Excellent communication skills (Japanese proficiency is a plus!)
  • SQL knowledge is strongly preferred

At Uber, we reimagine the way the world moves for the better. The idea was born on a snowy night in Paris in 2008, and ever since then, our DNA of reimagination and reinvention carries on. We've grown into a global platform moving people and things in ever-expanding ways, taking on big problems to help drivers, riders, delivery partners, and eaters make movement happen at the push of a button for everyone, everywhere.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.

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