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Senior Data Analyst - Global Operations Insights

Support Operations, Community Operations
Mabalacat, Philippines |
Taguig City, Philippines

About the Role

We are looking for an exceptional Data Analyst to join our Global Service Design- Operations Insights team to work with the global and regional COE programs and analytics & reporting teams. This role will help in processing data, designing and building reports, and generating insights critical to the programs.

As a Data Analyst, you will work closely with the Global CommOps and Regional COE leadership teams to create, design, build and maintain reports and insights for the Fount program. You should have a strong ability to find solutions for complex problems. You are comfortable with data and can translate that into reporting and suggestions for specific actions. You are precise, thorough, and able to work independently in order to meet global deadlines. You are passionate about making business decisions through data and analytics. You can communicate with key collaborators and demonstrate tremendous ownership.

What You'll Do

  • You will need reporting and analytical skills to be able to solve problems that may come up during a typical workday. You will generate, clean, analyze data and reports, and provide insights and recommendations on decisions that affect the programs on a regular basis.
  • Identify operational weaknesses and help improve or innovate new processes to keep support teams as efficient as possible
  • Drive analysis on projects and important strategic decisions improving the experience for COE Operations reporting and insights
  • Coordinate with regional and support teams in researching, understanding, and documenting existing reporting processes and process standardization
  • Create and generate internal reporting and support insights generation and ad-hoc deep dives
  • Design and build internal and COE metrics deep-dive tools

Basic Qualifications

  • 2+ years of work experience in Analytics/ Business Intelligence/ Statistical analysis or related experience is mandatory. Exceptional analytical, problem-solving, excel, and data management skills.
  • Proficient in SQL and Tableau.
  • Excellent written and verbal communication skills
  • Strong interpersonal skills and ability to communicate and influence people at all levels across a broad variety of job functions
  • Ability to work with remote teams and across time zones to develop strategies and foster a cohesive and creative work environment
  • Excellent organizational skills to juggle many tasks without losing sight of the highest priority items. Ability to stay focused under pressure, prioritizing and managing multiple projects simultaneously in a fast-paced environment
  • Ability to understand complex concepts and work across multiple functions and teams. Demonstrate initiative, persistence, ability to problem solve, and enthusiasm for learning new skills; Offer creative thinking and solutions

Preferred Qualifications

  • Tableau/ PowerBI/ Data Studio data reporting and visualization
  • Lean six sigma/ Kaizen/ COPC/ OE experience
  • Project management experience
  • Global scorecard project experience

About the Team

The Global Service Design (GSD) Operations Insights team has been given the charge to build standardized data reporting and insights solutions for the Global COEs through the Fount program. The Fount program tackles 2 key value propositions in CommOps: Foundational- where the goal is to establish Fount as the Global COE SSOT (single source of truth); and Transformational- where the goal is to develop Fount for Global COE use cases on Footprint and Operational Insights.

At Uber, we reimagine the way the world moves for the better. The idea was born on a snowy night in Paris in 2008, and ever since then, our DNA of reimagination and reinvention carries on. We've grown into a global platform moving people and things in ever-expanding ways, taking on big problems to help drivers, riders, delivery partners, and eaters make movement happen at the push of a button for everyone, everywhere.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.

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Uber is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran Status, or any other characteristic protected by law.