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Enterprise Account Associate,Uber Eats - London

Account Management, Sales & Account Management
in London, United Kingdom

Whether it's a sandwich, a burrito, or groceries, the Uber Eats team builds technology to connect people with what they want, when and where they want it. Our Sales and Sales Operations teams are on the frontline introducing restaurant partners to Uber Eats and partnering with restaurants to grow our businesses together.

About the Role

The Uber Eats team is looking for a sharp, highly motivated individual to join our Enterprise team. As an Enterprise Account Associate, you will work efficiently and effectively with our restaurant partners to drive revenue growth, operational excellence, and customer service. You'll work closely with restaurant partners, the restaurant support team, sales, marketing and operations teams to manage and optimize partnerships and provide maximum value for both Uber and its partners.

What You'll Do

  • Relationship building: Support growth and retention of accounts through regular interaction and understanding of the accounts' needs and expectations
  • Business understanding: Listen to and escalate customer feedback; stays abreast of relevant business trends and latest thinking on topics directly related to project or role*
  • Negotiations: Recommend deal structures with guidance from leadership (contract renewals and re-negotiations)
  • Engagement: Increase restaurant participation through deep knowledge of program opportunities. Consider the unique needs of their account and adapt approach as necessary
  • Account planning: Understand account objectives and input into planning processes. Align work with these assigned KPIs and tracks progress towards them
  • Voice of the customer: Track and communicate account feedback through the appropriate internal channels
  • Impact: Design and implement growth initiatives such as adding locations, experimenting with new business models (eg. dark kitchens) or growing same-location sales (eg. effective marketing, menu optimisation)
  • Opportunity identification: Identify internal tools and systems that are not operating at maximum efficiency & suggests improvement opportunities
  • Analytics: Quantifies impact of projects/tasks on the team's KPIs
  • Project management: Create short-term plans and timelines for executing tasks
    Communication: Regularly communicate project status to relevant audience in an efficient format
  • Autonomy: Independently prioritize across multiple demands and manages interruptions, moving deadlines, and minor setbacks, while effectively escalating and requesting support as when appropriate

What You'll Need

  • Professional experience in a client facing role working with enterprise or mid-market sized accounts
  • Instinct for handling partners. You have a consistent track record of successfully handling complex partnerships
  • An intuition for people. You are spending the majority of the time working with various internal and external teams, building and cultivating new relationships with potential and existing partners within all parts of an organization.
  • Confident in making data-led decisions and using sound business judgment
  • Speediness and resourcefulness. This team moves fast and always operates in new spaces. You pick up things fast and run with them

At Uber, we reimagine the way the world moves for the better. The idea was born on a snowy night in Paris in 2008, and ever since then, our DNA of reimagination and reinvention carries on. We've grown into a global platform moving people and things in ever-expanding ways, taking on big problems to help drivers, riders, delivery partners, and eaters make movement happen at the push of a button for everyone, everywhere.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.

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Uber is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran Status, or any other characteristic protected by law.