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COE Specialist I

Community Operations
in Hyderabad, India

About the Role

At Uber, we ignite opportunity by setting the world in motion. We begin big problems to help drivers, riders, delivery customers, and eaters get moving in more than 600 cities around the world.

We encourage people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.

What the Candidate Will Need / Bonus Points

---- What the Candidate Will Do ----

  • Build, operate, scale, and improve Community Operations with a heavy focus on solving problems and leading teams to deliver stellar outcomes. Continuous process improvement, advocating passionately on behalf of our community to influence the overall customer experience and managing collaborator relationships across the larger business to set the right expectations and deliver on them.
  • Examine documents for the following four factors: relevance, responsiveness, privilege, and confidentiality
  • Summarise, tab, highlight, chart, and collect certain documents or information gleaned from the documents
  • Provide accurate, valid, and complete information by using the right methods/tools
  • Independent decision making
  • Ready to work in a complicated and Target based environment.
  • Achievement of Targets on a monthly basis.
  • Strong Soft Skills & need to have good command over English.
  • Identify and assess customers' needs to achieve happiness.
  • Build balanced relationships of trust through open and interactive communication

---- Basic Qualifications ----

  • Ability to stay calm under high-pressure situations
  • Ability to document all incidents in detail
  • Open to all modes of support (email, phone support)
  • Strong eye for detail which includes identifying customer problems swiftly and correctly while solving queries as this can impact company relations
  • Open to work in 24X7 support. Willingness to work in shifts (rotating day/night shifts, rotating weekend offs -- total working hours will be 40 hours a week, 5 days, 8 working hours each day)
  • Strong customer obsession attitude with evidence of taking independent and appropriate decisions for the customer
  • Strong & proven expertise in strong, grammatically correct English language skills (both verbal and written)
  • Ground floor opportunity with the team; shape the direction of the company (we are just getting started)
  • Sharp, motivated, hard-working coworkers in a lively office environment
  • Opportunity to not only get your hands dirty but also contribute strategically to build an awesome team
  • 0 -1 Minimum Years of Experience with Customer Support
  • Communication Skills: Proficient in the English language, both in written and verbal modalities
  • Written: The candidate should be able to construct grammatically correct sentences and able to detect grammatical errors
  • Verbal: Ability to modulate, control rate of speech, pitch, and pronunciation of words with little or no influence of the first language or regional variation; enunciation does not interfere with ease of understanding
  • Analytical thinking Skills: Ability to analyze any given situation and make sense of the information at hand to draw a sound conclusion on what our customers are calling/writing in about
  • Adaptability: Ability to adjust tone depending on the kind of interaction the customer's profile requires; should be able to show adaptability in the ever-changing work environment and treat every assigned project/task with its due importance
  • Technical Skills: Should be able to navigate computer operating systems and has the ability to perform common functions in Microsoft and Google applications
  • Behavioral attributes: Should be able to show adaptability in the constantly evolving work environment and treat every assigned project/task with its due importance.
  • Goal-oriented: Should be able to always work with the LOB goals in mind and deliver results that go above and beyond

---- What the Candidate Will Do ----

  • 1+ years total work experience in a high-growth, productive constantly changing environment
  • Work experience in customer-centric industries (ex. Hotels, airlines, banking) is preferred

At Uber, we ignite opportunity by setting the world in motion. We tackle big problems to help drivers, riders, delivery customers, and eaters get moving in more than 10,000 cities around the world.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 10,000 cities around the world.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.


See our Candidate Privacy Statement>

Uber is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran Status, or any other characteristic protected by law.