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Product Operations Manager - Delivery

Program Management, Product
New York, New York |
San Francisco, California

About the Role

The fundamental goal of Product Operations is to ensure we create the right products to move our business forward. Product Operations works closely with cross-functional partners to surface needs, prioritize, test, rollout, and iterate on products.

This role specifically is focused on the product suite that supports Consumer Experience, which encompasses all experiences with the Uber Eats app, and many in the Uber Rides app:

  • Core Uber Eats / Delivery experience
  • Membership across Uber Rides and Eats and cross-platform growth
  • Global Growth and regionalization
  • Ads, Offers, and merchant marketing

As Uber strives to make our local economics more accessible, we'll have to help consumers discover new use cases, and gain the confidence to engage in them. Product Ops team strives to deeply empathize with consumer needs and pain points, to represent consumer viewpoints within our tech teams as well as across the business, and to be the foremost advocates for consumers at Uber.

What you'd do

  • Design and lead the communication operating model for all Product stakeholders
  • Ensure functional partners are aligned on key objectives for the program/product
  • Advise product teams on the global feasibility of products throughout the product lifecycle
  • Develop an end-to-end product rollout plan, and project-manage implementation
  • Collaborate with key partners (legal, tax, policy, support etc) to prepare the product for launch
  • Track core business metrics related to the product
  • Identify key problem areas and/or geographies impacted by the product post-launch
  • Surface and advocate for key insights from the business to advise product improvements

Basic Qualifications

  • Minimum 3 years of experience in product, program management, operations, business consulting, finance or similar analytical role
  • Excellent communication, the ability to engage internal and external customers
  • Deep analytical experience
  • Understanding of supply and demand models
  • Large scale, global project management experience
  • Deep understanding of the user experience
  • Ability to use data to inform and support critical decisions

Preferred Qualifications

  • Prior experience working on global projects, or in an international setting
  • User or market research experience is a plus
  • Economics or quantitative experience is a plus
  • Strategic alignment, able to bring key partners across functions together
  • Ability to foster collaboration and facilitate teamwork

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have a curiosity, passion and collaborative spirit, work with us, and let's move the world forward, together.

Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

If you have a disability or special need that requires accommodation, please let us know by completing this form.

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 10,000 cities around the world.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.

Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

At Uber, we reimagine the way the world moves for the better. The idea was born on a snowy night in Paris in 2008, and ever since then, our DNA of reimagination and reinvention carries on. We've grown into a global platform moving people and things in ever-expanding ways, taking on big problems to help drivers, riders, delivery partners, and eaters make movement happen at the push of a button for everyone, everywhere.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.

Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.


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Uber is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran Status, or any other characteristic protected by law.