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Technical Program Specialist IV

Community Operations
Phoenix, Arizona |
Chicago, Illinois

About the Role

The Global Service Design (GSD) Operations Insights team has been given the charge to build standardised data reporting and insights solutions for the Global COEs through the Fount program. The Fount program tackles 2 key value propositions in CommOps: Foundational- where the goal is to establish Fount as the Global COE SSOT (single source of truth); and Transformational- where the goal is to develop Fount for Global COE use cases on Footprint and Operational Insights.

We are looking for an exceptional Technical Program Specialist to join our Global Service Design- Operations Insights team to work with the global and regional COE programs and analytics & reporting teams. This role will help in managing, supporting, and monitoring a wide variety of data and reporting-related global level projects for the Fount program.

This individual will work closely with the Global CommOps and Regional COE leadership teams to make sure that the scope and direction of each project is on schedule, meeting the objectives it was designed for, and reported completely and accurately to all stakeholders. In addition, this role requires expertise in data and reporting as this individual will act as an SME for data mapping & documentation, query and data pipelines optimization, and dashboard reporting & visualization.

Uber is committed to a safe workplace. We have implemented Covid-19 safety protocols which meet or exceed local public health guidance. Worker safety remains our number one priority. As a result, Uber mandates COVID-19 vaccinations for all US-based employees who need or want to access any of our US facilities.*

What You'll Do

  • Manage, support and monitor various global and stream-level projects, across multiple teams dealing with reporting process standardization, data mapping, quality & documentation, query and data pipelines optimization, dashboards and visualizations, and keeping track of plans, reporting, quality and timelines for such activities
  • Collaborate with Global CommOps and Regional COE leadership teams to ensure delivery to desired goals and work towards timely execution
  • Help ideate and work through end to end programs right through ideation, execution and closure of priority programs for the program
  • Estimate work efforts, define milestones and manage resources accordingly, while driving adherence and compliance with deadlines on deliverables as assigned to projects
  • Track progress, understand dependencies, communicate status to upper management and project stakeholders, and facilitate and coordinate schedules for meeting either locally or across sites
  • Proactively work to remove obstacles and enable forward momentum and progress. Manage issue escalations and provide support to teams balancing competing priorities.
  • You will also need analytical skills to be able to solve problems that may come up during a typical work day. You will be analyzing data and making decisions that affect the project on a regular basis.
  • Act as SME in conceptualizing, building, and maintaining SQL and Tableau based solutions
  • Build and manage technical data requirements documentation and quality checks on data reporting solutions
  • Manage, resolve, and report BAU JIRA tickets
  • Dig deep into Uber data sources and identify opportunities of improvement across metrics and operations independently
  • Drive analysis on projects and important strategic decisions improving the experience for COE Operations reporting and insights

What You'll Need

  • 2+ years of work experience in Analytics/ Business Intelligence/ Statistical analysis or related experience is mandatory. Exceptional analytical, problem solving, excel and data management skills.
  • Proficient in SQL and Tableau.
  • Project management experience for at least 6 months
  • Excellent written and verbal communication skills
  • Strong interpersonal skills and ability to communicate and influence people at all levels across a broad variety of job functions
  • Ability to work with remote teams and across time zones to develop strategies and foster a cohesive and creative work environment
  • Excellent organizational skills to juggle many tasks without losing sight of the highest priority items. Ability to stay focused under pressure, prioritizing and managing multiple projects simultaneously in a fast-paced environment
  • Ability to understand complex concepts and work across multiple functions and teams. Demonstrate initiative, persistence, ability to problem solve, and enthusiasm for learning new skills; Offer creative thinking and solutions

Preferred Experience and Skills:

  • 2+ years SQL coding experience, and Tableau data reporting and visualization
  • 1+ years of project management/ PMP experience
  • Lean six sigma/ Kaizen/ COPC/ OE experience
  • Global scorecard project experience

At Uber, we reimagine the way the world moves for the better. The idea was born on a snowy night in Paris in 2008, and ever since then, our DNA of reimagination and reinvention carries on. We've grown into a global platform moving people and things in ever-expanding ways, taking on big problems to help drivers, riders, delivery partners, and eaters make movement happen at the push of a button for everyone, everywhere.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.

Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

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Uber is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran Status, or any other characteristic protected by law.