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CRM Strategy & Merchant Engagement Manager

Local Operations, Operations
Sydney, Australia |
Richmond, Australia

About the Role

Uber Eats is looking for an outstanding individual to own the B2B CRM Strategy within the Merchant Operations team. Reporting into the Merchant Experience & Product Strategy lead, you will be responsible for developing and executing a comprehensive B2B Comms & Channel strategy.

This role is an exciting opportunity to own the end-to-end strategy and delivery of a CRM strategy. You'll work closely with cross-functional stakeholders both in ANZ and globally to shape the Merchant comms strategy, define the channel strategy and execute CRM campaigns to drive engagement.

What You'll Do:

  • Manage the comms & engagement plan across multiple teams to ensure an effective overall comms strategy across all owned channels
  • Coordinate with local and global stakeholders to orchestrate CRM campaigns, merchant engagement & targeted comms
  • Run & coordinate data analytics to drive engagement and refine segmentation & targeting
  • Coordinate insights generation to develop targeted comms initiatives

What You'll Need:

  • Relevant experience in strategy, marketing or project management
  • Strong communication and presentation skills, with the ability to synthesise a lot of information quickly, highlight the key takeaways, and disseminate actionable insights
  • Strong stakeholder management skills with experience working with senior partners and cross-functional teams to develop and operationalise initiatives
  • Data-driven decision mentality and sound business judgment through excellent analytical thinking
  • Bias toward action and ability to thrive in ambiguous and fast-paced environments
  • CRM & Channel Management experience
  • Digital Marketing experience

At Uber, we reimagine the way the world moves for the better. The idea was born on a snowy night in Paris in 2008, and ever since then, our DNA of reimagination and reinvention carries on. We've grown into a global platform moving people and things in ever-expanding ways, taking on big problems to help drivers, riders, delivery partners, and eaters make movement happen at the push of a button for everyone, everywhere.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.


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