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Account Manager, New Verticals - UK&I

Sales Operations, Operations
in London, United Kingdom

About Uber

We're changing the way people think about transportation. At Uber we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.

New Verticals

With New Verticals, we're building Uber's fastest-growing, and our next 10^10, business. Global in scope, with a focus on our largest potential grocery and other new verticals markets, the team is responsible for all grocery and new verticals operations/sales/strategy across markets. Today, our focus is on the 10 priority markets of the US, Canada, Brazil, Chile, Mexico, UK, FR, Australia, Japan and Taiwan. This creative, forward-thinking and hard-working team is tasked with building a sustainable high growth business as we expand from restaurants to other high growth verticals.

The role

As an Account Manager, you will be responsible for driving New Verticals long-term commercial relationships with retailer partners in the UK. You will collaborate with these brands to help them grow their business sustainably whilst delivering the best experience to our users, with the goal of making Uber Eats their most loved delivery platform. This role calls for a combination of relationship management, business strategy, operational excellence and problem solving. You should be comfortable in an "all hands on deck" environment, love solving problems, thrive in a startup culture, and above all be passionate about our grocery partners.

What You'll Do

As an Account Manager, you will be responsible for:

  • Account Management: You will build long-term relationships with our key accounts and be the main point of contact from Store Manager to HQ, focusing on improving their financials, marketing efforts, engagement and satisfaction. You'll be a key influence in their delivery business.
  • Growth: Develop plans in conjunction with your assigned accounts to expand their business through adding locations (i.e. locations deployment, expansion support), or growing same-location sales (eg. effective marketing, menu optimisation).
  • Analysis: Quantify everything you do. Utilise an analytical approach to understand the performance of initiatives to ensure you are optimally prioritising those with the highest return on investment.
  • Commercial Management: Lead on commercial discussions to build sustainable long-term partnership
  • Seek to achieve operational efficiencies by iterating and improving on playbooks, internal tools and resources, and cross-functional & internal processes
  • Get your hands dirty - help form the way we interact with retail partners from the ground up
  • Be proactive. This role will require fast thinking on your feet and moving swiftly through fire drill situations

What the Candidate Will Need / Bonus Points:

  • 3+ years of customer or client facing experience ideally in retail or tech.
  • Previous experience achieving business targets and over delivering vs plan
  • Commercial acumen. Understanding of how businesses and organizations work and how to navigate a partner's business
  • Excellent communication skills and the ability to handle diverse stakeholders across businesses and levels.
  • Experience in developing and optimizing processes. Ability to take big picture ideas and projects and break them into practical steps with ambitious targets for completion.
  • Phenomenal project manager who can create meticulously detailed execution plans for large-scale projects (eg. launching new product, onboarding major partners) and then deliver them to plan regardless of any surprises or ambiguity along the way
  • Data driven decision making mentality and sound business judgment through strong analytical thinking
  • Highly autonomous - able to work with minimal oversight

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 10,000 cities around the world.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have a curiosity, passion and collaborative spirit, work with us, and let's move the world forward, together.

Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

If you have a disability or special need that requires accommodation, please let us know by completing this form.

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 10,000 cities around the world.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.


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Uber is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran Status, or any other characteristic protected by law.