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Safety Investigations Specialist I - US&C CAS

Support Operations, Community Operations
in Taguig City, Philippines

About the Role

You will be at the forefront of rebuilding Uber to be a brand not only known for its outstanding product, but for its awesome customer service. You will deliver only the best customer service for riders and partner-drivers globally across multiple support platforms: email, live chat, instant messaging, and phone

Be the charming, natural problem-solver our customers will love. You understand them and will do your best to reach the resolution needed. You will cause riders to continue riding, and partner-drivers to continue operating on the platform. You will also be the reason that customers will rave about the brand and will advocate for us to get more people to be users of the app.

Be goal-oriented, not only for the company and for our vision, but also your career. As you grow within the organization, you will proactively share how you think we could improve the way we do things and drive these changes - after all, in Uber, we adopt new ideas and constant change.

What the Candidate Will Need / Bonus Points

---- What the Candidate Will Do ----

Role & Responsibilities:

Respond to account take over, fraud related concerns via email/phone

Able to multi-task and meet the responsibilities end of the day

Able to suggest and make recommendations for process improvements/changes

Escalate concerns/issues to ensure better manage customer experience

Basic Qualifications:

What the Candidate Will Need / Bonus Points

Work experience in high energy, productive environment

Excellence in both written and spoken Spanish

Excellence in both written and spoken English

Exceptional comprehension and writing skills

High proficiency using computers (typing, quickly navigating between various tools) and software

Excellent problem-solving skills, ability to connect effectively what users are asking for with answers to their true issues

Passion for creating support experiences that exceed users' expectations

Willingness to work in a team environment, contributing to a collaborative work environment where people learn from one another and continuously improve processes on behalf of users

To be an Uber evangelist - you care passionately about the product and getting others excited to ride and partner with Uber

A willingness to work on different shifts, totaling 40 hours per week, including weekends, holidays, and weekly evening shifts

Willing to be moved from time to time to other projects and accounts or where the business needs them

---- What the Candidate Will Do ----

Preferred Qualification:

A bachelor's degree from any field is preferred but not a requirement

1+ years of total work experience in a high-growth, productive constantly changing environment

Work experience in customer-centric industries (ex. Hotels, airlines, banking) is preferred

Extensive experience dealing with different markets (countries) and having a good understanding of cultural differences is preferred

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 10,000 cities around the world.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.


See our Candidate Privacy Statement>

Uber is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran Status, or any other characteristic protected by law.