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Strategic Operations Lead, Uber Direct

Dallas, Texas |
New York, New York |
Chicago, Illinois |
San Francisco, California


We are building an exciting new team to grow our Uber Direct business in the US&C, and we need people like you to help us bring this team to life! Uber Direct enables merchants to unlock last mile delivery for their customers via their app or website.

Uber Direct has the potential to support on-demand delivery across a range of customer verticals - restaurants, supermarkets, non-food retailers, and many more use cases yet to be discovered.

In this role, you'll be the customer facing champion for the Uber Direct business/ product. Partnering with Sales and Partner Management teams across multiple customer verticals, you will drive both new sales and adoption of Uber Direct. Your day will be spent communicating the Direct product features and capabilities, working to integrate Uber Direct into the customer experience of merchants, and any other initiatives that grow our merchant's on-demand delivery businesses.


  • Collaborate with other cross-functional partners such as Sales, Product and Sales Operations to build the GTM strategy for the Uber Direct business in US&C, and define strategic priorities
  • Determine verticals/ categories that present the best investment opportunities and identify trade-offs
  • Conduct data analyses, diagnostics, and deep-dives to identify areas of improvement and new opportunities for the business
  • Partner with the Direct pricing teams on establishing the right framework by merchant, that balances P&L impact & external, competitive dynamics
  • Act as the product specialist, representing the Product vision at external meetings and influencing internal stakeholders on roadmap & prioritization
  • Be proactive about surfacing robust insights from our own data, third-party data, plus Support and Brand data, with clear recommendations for the Tech & Ops teams on key dependencies to stay competitive
  • Lead special projects/ strategic initiatives as the need arises
  • Interface beyond the core Uber Direct team with other teams and functional areas (Marketplace teams, Product Marketing, Product Operations, Business Development, Legal, etc.) to ensure that Uber Direct is getting the support it needs from the broader Delivery organization


  • 6+ years of operations, business/ general management, strategy, planning, management consulting or related experience, or demonstrated ability to drive end-to-end projects from ideation to implementation
  • Excellent written and verbal communication skills
  • Data-driven approach to making decisions and measuring performance
  • Strong Excel/Google Sheets or SQL proficiency


  • Demonstrated experience in managing complex stakeholder structure
  • Ability to reduce complex and complicated information into clear recommendations to senior leadership
  • Track record of driving strategic insights and tying strategy work to specific business goals; experience with competitive strategy a plus
  • Ability to bring clarity of thought in situations where opinions may vary widely
  • Disciplined organizational skills; you'll need to prioritize and manage many ongoing processes and projects simultaneously

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 10,000 cities around the world.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.

Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

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Uber is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran Status, or any other characteristic protected by law.