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Senior Strategic Operations Associate, Airports Marketplace

Regional Operations, Operations
New York, New York |
Seattle, Washington |
Washington, District of Columbia |
Chicago, Illinois |
San Francisco, California

About the Role

Travel is in many ways the heart and soul of Uber. During pre-COVID business conditions, trips to and from the airport accounted for around 10% of Uber trips across the US and Canada and almost 20% of gross bookings, and the overall percentage of ground transportation at airports fulfilled by Uber remains quite small. Airport trips are many riders' first use case, and these trips have higher average fares and a higher mix towards more profitable products. At Uber, we recognize an opportunity to help positively shape the travel experience for riders around the world! The Uber Airport Ops team is obsessed with driving excellent airport experiences for our customers and works to be true partners to airports.

Uber is seeking a Senior Strategic Operations Associate focusing on improving core experience for riders and drivers. In this role, you will assist in driving management, improvement and ongoing optimization of experiences at airports for drivers and riders. You will champion airport product configuration and management, and will manage the implementation of new products and features. You will work on our gnarliest airports marketplace challenges, digging deep into root causes and making recommendations to create a thriving airports business! You'll also build quality processes, develop standard operating procedures, enhance current configuration, provide on-the-ground walkthroughs, traffic management suggestions, and experiment with current products and configurations to optimize airports in our portfolio.

What You'll Do:

  • Cross-functional collaborator. You'll work with partners across business development, product, marketing, operations, legal, and finance teams to scope, test and implement new product ideas and tools for airports.
  • Creative thinking and problem solving. Deep dive into our biggest marketplace and core experience challenges and navigate high touch, top tier airport issues through critical thinking and ideation.
  • Be an expert on airports tech and partner with product teams to find opportunities to improve how we run our business through product features.
  • Lead initiatives. You'll lead initiatives, strategies and processes and work with airport ops across the world to grow strategic and long term opportunities.
  • Bring your analytical A-game. You'll build business models to better understand trends, provide insights, and track productivity of initiatives to ensure we're driving toward the best possible outcome at airports.
  • Prioritization and Optimization. You're organized and always on top of your deadlines to ensure nothing gets missed. You'll pioneer new ways to add and improve to existing airport relationships.

Basic Qualifications

  • Bachelor's Degree
  • 3 years of experience

Preferred Qualifications

  • 4-7 years of professional experience.
  • Experience in strategy, operations, and program management
  • Experience taking initiative in a constantly changing work environment; resilience to overcome challenges and deliver during fluid conditions
  • Self-motivated individual that works well independently
  • Stakeholder management. Experience with managing stakeholders at all levels
  • Penchant for problem solving. The right person is energized by problems, loves to obsess about the details.
  • Product sense. You know what makes a product experience not just good, but amazing.
  • Analytics. Proven analytical skills and data-driven decision making
  • You're a self-starter and collaborator. Everywhere you go, you can't help but flex and stretch your strategic thinking, pitching in as needed, but also knowing when to take control and lead a conversation with an engineer, a product manager, or a fellow operations team.
  • Speed, resourcefulness, and go-getter attitude.This team moves fast and usually operates in new spaces. You pick up things fast and run with them.

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 10,000 cities around the world.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.

Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

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Uber is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran Status, or any other characteristic protected by law.