Uber Expert - In-Person Support - Mississauga
About the Role
We're looking to grow our frontline team in Mississauga. The Greenlight Hub is staffed with Uber Experts who have in-person and virtual interactions with customers who drive and deliver on the Uber platform. Our team uses a combination of sales, customer service, and problem solving to help "Earners" get more value out of their time using Uber. Uber Experts are skilled at converting prospective customers to take their first trip, helping existing users earn more with Uber, and reengaging users who have stopped using the platform.
Please note that the Uber Expert position is an hourly role with a set wage. Uber does not provide visa sponsorship and/or relocation support for this role.
Uber is committed to a safe workplace. We have implemented Covid-19 safety protocols which meet or exceed local public health guidance. Worker safety remains our number one priority. As a result, Uber mandates COVID-19 vaccinations for all US-based employees who need or want to access any of our US facilities.*
What You'll Do
- Have 1:1 and group interactions with current and prospective Uber customers, mostly drivers + delivery people
- Ask probing questions to understand customers needs, reservations, and goals; pitch Uber as a solution
- Convert prospective earners to take their first trip on the platform
- Follow support logic to help existing earners with troubleshooting
- Be persuasive, empathetic, and creative in helping customers decide to leverage Uber more
- Reengage Earners who have stopped using the platform by overcoming blocks and obstacles they are facing
- Experience in a customer-facing role
- Sales, account management, or business development experience
- Previous role in retail, customer service, or customer support with conversion/retention goals
- Demonstrated ability to problem solve and troubleshoot
- Effective communication skills with the ability to interact and connect with many types of personalities
- Physical Requirements:
- Expected to remain in a stationary position, often sitting or standing for prolonged periods
- May be required to perform repeating motions that include the wrists, hands and/or fingers, e.g., using a keyboard
- Additional Requirements include but are not limited to the following:
- Required to have regular and predictable attendance in the assigned work location
- Ability to work in an open floor plan with moderate noise
Uber is committed to a safe workplace. We have implemented Covid19 safety protocols which meet or exceed local public health guidance. Worker safety remains number one priority.
About the Team
Earners keep Uber moving. Greenlight Locations exist to maximize the contribution that Earners have on the network by providing high-touch support in the interest of keeping drivers engaged and online. Greenlight Experts are positive, upbeat "people people" who thrive on helping others accomplish their goals.
At Uber, we reimagine the way the world moves for the better. The idea was born on a snowy night in Paris in 2008, and ever since then, our DNA of reimagination and reinvention carries on. We've grown into a global platform moving people and things in ever-expanding ways, taking on big problems to help drivers, riders, delivery partners, and eaters make movement happen at the push of a button for everyone, everywhere.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
Uber is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran Status, or any other characteristic protected by law.
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