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Software Engineer II - Frontend

Frontend, Engineering
in Bangalore, India

About the Role

As an Engineer you'll collaborate with a larger team of engineers to drive front-end development standards and work continually to enhance customer facing features.

This is an opportunity and challenge to make an impact in the real world using exciting and new technologies.

What You'll Do

  • Work on Uber's most complex web applications by designing, implementing, and unit testing the frontend application code.
  • Build a next gen UI using the latest technologies: React, Redux, Sass, ES2016
  • Help teams with helping with defining an architecture that would scale and also encourage best practices.
  • Create frameworks and abstractions that are reliable, reusable and avoid surprising outcomes.
  • Goto person to get clarity of problem statements and also can breakdown into meaningful tasks.
  • Promote and demonstrate problem-specific expertise in delivering results (e.g. for research engineers you apply domain knowledge and research skills.
  • Integrate with more than 40 upstream services while still providing users super fast response times.

What You'll Need

  • 3+ years of software engineering experience focused on web development.
  • Hands on experience in architecting large scale frontend applications.
  • Have detailed hands-on experience of cutting edge web technologies (HTML5, CSS, Javascript, TypeScript), Application Servers, Web Applications
  • Experience developing UI with JavaScript development frameworks (e.g. React, Angular, Vue, Bootstrap, etc)
  • Have in-depth understanding of application performance and scalability
  • Experience working on open-source projects, building frameworks, ui platforms at scale

About the Team

The Customer Obsession Platform is the customer care platform for Uber. We handle customer requests for support through either the web (help.uber.com), through the in-app help center, phone, whatsapp and email as well as in person support. The platform provides the ability to build automated experiences across all these channels. When unable to automate the request, it routes contacts to an agent and the extensible agent platform that provides agents the tools to solve customer issues.. The platform capabilities can also be extended "beyond support" to drive growth by identifying and resolving failure points in the customer journey from onboarding to churn prevention.

Our customers include:

  • End users such as Riders, Driver partners, Eaters, Couriers, Restaurants, Freight carriers and shippers.
  • Uber's customer service agents, and their managers
  • Product owners/managers across various Uber businesses that plan customer support and engagement experiences for their respective products.
  • Engineers at Uber that create automation workflows, and author actions and widgets for agents to support their LOB.

The key objectives for our platform

  • Provide defect free customer experiences for all Uber products and services.
  • Drive extensive automation for a majority of customer issues to reduce the cost of providing support.
  • Drive proactive resolution of customer issues when possible even before the customer reports the issue
  • Drive best in-class customer experiences
  • Drive efficiency and effectiveness for all agent interactions.
  • Drive easy onboarding for LOBs, and businesses as they become part of Uber or are integrated with Uber. This will allow Uber to truly expand its reach as a platform with end to end capabilities).
  • Drive defect reduction by providing voice of customer insights to product teams and launching joint solutions to improve the customer experience

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 10,000 cities around the world.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.


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