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Analytics and Insights, VOC specialist

Community Operations
in Tokyo, Japan

About the Role

In this role, you'll look at ways to constantly improve our Customer Experience operations through data analysis and driving effective project management. This is a great opportunity to work with a top-notch Customer Experience team.

What You'll Do

  • Create queries and reports as needed
  • Analyze and deepdive on voice of customer reports
  • Be a thought partner for other members of the CX team handle projects that result from their analysis
  • Dig deep into Uber data sources and identify opportunities of improvement across metrics and operations independently
  • Coordinate with the team to measure the impact of projects and new initiatives

What You'll Need

  • Fluent in Japanese and English languages
  • Proficient in SQL
  • Experience in customer support or voice of customer projects
  • Teamwork: Works independently and asks for help when needed to avoid delays.
  • Collaboration & Inclusivity: Appreciates working with people from different cultures and across time zones to develop strategies and foster a cohesive and creative work environment
  • Experience in basic project management
  • Stakeholder Management: Establishes productive working relationships with immediate team and broader business through trust and reliability

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 10,000 cities around the world.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.


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Uber is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran Status, or any other characteristic protected by law.