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Customer Experience Manager

Regional Operations, Operations
in Singapore, Singapore

About the Role

In this role, you'll look at ways to constantly improve Customer Experience (eaters, merchants, and delivery partners) on Eats platform through data analysis and driving effective project management in the APAC region. This is a great opportunity to work in a top-notch and major regional team focus.

What You'll Do

  • Build and foster a strong culture based around customer obsession with a focus on execution and results in APAC region
  • Create roadmap for customer experience program in region team ~ where, what and how to focus ? (opportunity to create a high impact program ground up)
  • Champion products that drive experience & surface the flexibility needed for sub regions to meet local objectives; build businesses cases for product to prioritise
  • Own process improvements: Have a deep understanding of customer experience metrics, flag any gaps and create action plans to manage continuous improvement initiatives.
  • Collaborate with country/region teammates, cross functional stakeholders and product to scale up customer experience program and deliver operations excellency with a strong focus on business metrics and customer experience

Basic Qualifications

  • Passionate about bringing the best experience to Eats customers (eaters, merchants, and delivery partners)
  • 2-3 years of Customer Service, project management or related field experience.
  • Stakeholder Management: Establishes productive working relationships with immediate team and broader business through trust and reliability
  • Problem Solving: Ability to understand problems, generate solutions and provide solutions / analysis to recommend best approach. Have a strong bias for action.
  • Teamwork: Works independently and asks for help when needed to avoid delays.
  • Collaboration & Inclusivity: Appreciates working with people from different cultures and across time zones to develop strategies and foster a cohesive and creative work environment.

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 10,000 cities around the world.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.

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Uber is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran Status, or any other characteristic protected by law.