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Product Manager - Customer Obesssion

Product Management, Product
Sunnyvale, California |
San Francisco, California

What the Candidate Will Do

  • Lead product strategy and development of B2B support use cases and onboard new LOBs to Uber
  • Work closely with a massive global community operations organization to integrate business processes and policies onto the platform
  • Collaborate with design team and guide their investments for research, prototyping, experimentation, and overall design thinking
  • Collaborate with machine learning team and guide their investments in data analysis for a high impact conversational, prediction, and personalization strategy
  • Collaborate with various Uber product teams to integrate customer information and infographics to enable accurate and effortless resolutions.
  • Be incredibly truth-seeking. Collect whatever data is necessary to inform product direction, whether in the form of competitive intel, rider behavior or other business metrics. Solicit and welcome critical feedback..
  • Make tradeoff decisions based on technical and business insights and experimentation
  • Monitor and measure launched products and feed insights back into product development process to drive growth
  • Clearly communicate product plans, benefits and results, as appropriate, to a spectrum of audiences, from internal stakeholders to Uber executives, employees to riders.

Basic Qualifications

  • A computer science undergraduate degree or other engineering degree equivalent.
  • 6+ years of product experience, with at least 2-3 years experience delivering highly successful and innovative products or platforms with your signature all over them.
  • Data-driven decision-making ability.
  • Design thinking and customer-centric approach to building, experimenting, and iterating products
  • A "driver" personality - constantly pushing toward clarity and delivery while balancing the need for great collaboration.
  • High standards across the board - from your own contributions to the people you work with to the products you work on.
  • Grittiness: You don't hesitate to take initiative and address something hands-on, you persevere when others give up.
  • Passion for Uber's mission and the company's hybrid technology/operations nature.
  • A deep desire to grow and learn.

Preferred Qualifications

  • Experience in Enterprise B2B customer support
  • Experience with customer engagement or support platforms

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 10,000 cities around the world.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.

Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

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Uber is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran Status, or any other characteristic protected by law.