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Uber Communications Platforms - Product Manager

Product Management, Product
New York, New York |
Seattle, Washington |
San Francisco, California

About Communications Platforms at Uber:

The Communications Platforms team enables Uber to engage with its customers across all channels, regions, business lines, and end-users through billions of real-time, intelligent, personalized interactions each year.

Our team builds the systems, API's and mobile libraries that allow hundreds of teams within Uber to send billions of email, SMS, push, and in-app messages every year. So whether it's an email, push notification, or SMS you receive from us about your ride or delivery or whether it's the phone and chat communications you have with your driver and courier, our platforms ensure each message gets delivered reliably.

What You'll Do

  • Work with our Marketing, Product, and Operations teams to understand and define Understand how our end-users interact with different channels (Push, SMS, Email, Voice, Chat)
  • Understand Uber's core product (app and web) and the nuances of each channel to make sure our platforms optimally deliver each message on time to ensure delightful and relevant customer experiences.
  • Use data to prioritize high-impact initiatives across multiple partners.
  • Drive a cross-functional team of Engineers, Data Scientists, and Analysts to set qualitative objectives and quantitative goals and ship quality products.
  • Develop a vision and roadmap, plan deliverables, design, and launch products
  • Clearly communicate plans, insights, data, and results to executives, other product teams, cross-functional teams such as marketing, operations, finance
  • Evangelize the platforms within global organizations including marketing, ops, product
  • Monitor and measure launched products and use data for product refinement
  • Product Sense - Design instincts and product taste. You own what you build.
  • Leverage data to align teams and drive strategic decisions. You always get the data you need and distill it into insightful stories.
  • Customer Empathy - Think about the "why" before the "what". You are passionate about always making the user experience positive and unwilling to allow product challenges to impact users negatively.
  • Technical skills - Ability to inform and evaluate engineering decisions across back-end services and mobile SDKs
  • Passionate about the different initiatives worked on, energized by forming and driving great ideas to the market, strategic thinker, and able to see product opportunities when others are lost in noise and ambiguity.
  • Build strong relationships within the organization and a keen sense of how to navigate both internal and external hurdles to ship a great product.

Basic Qualifications:

  • Minimum of 3 years of Product Management experience
  • Bachelor's degree in Computer Science, Electrical Engineering or equivalent degree
  • Basic understanding of how different communication channels (Email, Push, SMS, Voice, Chat) work.
  • Experience partnering with cross-functional teams of engineers, data scientists, and designers to deliver extraordinary products

Preferred Qualifications:

  • Basic understanding of technologies like Kafka, Hadoop, or Hive and iOS/Android ecosystem.
  • Experience with Uber in-app chat/voice systems.
  • Strong hypothesis-building and problem-solving skills. Is comfortable getting their hands dirty with large amounts of data and running independent analysis.
  • Has prior experience prioritizing projects across multiple partners based on business impact, creating product roadmaps, and communicating product vision and results to leadership and partners.

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have a curiosity, passion and collaborative spirit, work with us, and let's move the world forward, together.

Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

If you have a disability or special need that requires accommodation, please let us know by completing this form.

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 10,000 cities around the world.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.

Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.


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Uber is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran Status, or any other characteristic protected by law.