Associate Account Manager, Eats Enterprise (Sales Plan)
Our Operations teams work where Uber's digital technology meets the real world. We are the local eyes on Uber's operations team, and own city-specific business outcomes and bridge our overall business strategy with local needs. We ensure complex, business-critical compliance work is done in a high-quality way and champion the core Uber experience in our cities.
About the Role
Despite being a worldwide company, we recognize that Uber Eats path to success originates from a strong local presence, deeply involving our partners (restaurants and couriers) in this journey.
Uber Eats is looking for an Enterprise Account Manager who can collaborate with the largest Enterprise accounts on Uber EATS in Belgium. This role calls for a combination of relationship management, business strategy, operational excellence and problem solving. You should be comfortable in an "all hands on deck" environment, love solving problems, thrive in a startup environment, and be passionate about food.
We are moving a mile a minute to make sure that Uber users, partner restaurants, and partner drivers are able to experience the magic of Uber Eats. The Enterprise Account Manager is a critical role that will own some of the most valuable partnerships for Uber Eats in Belgium - collaborating with them to help them grow their business sustainably whilst delivering the best experience to our users, with the goal of making our platform their most loved. This role is a rare opportunity to help grow Uber Eats in Belgium with a strong sense of ownership.
What You'll Do
- Account Management: Be the main point of contact at HQ level for your Enterprise accounts. You will create long-term relationships with our key accounts, ultimately maximizing their financials, marketing efforts, engagement and satisfaction. You'll be a key influence in their delivery business.
- Growth: Develop plans in conjunction with your Enterprise accounts to grow their business through adding locations (i.e. locations deployment, expansion support), experimenting with new business models (eg. dark kitchens) or growing same-location sales (eg. effective marketing, menu optimisation).
- Analysis: Quantify everything you do. Utilise data-driven decision making to understand the performance of initiatives to ensure you are effectively prioritising those with the highest return on investment.
- Commercial Management: Lead commercial discussions with Enterprise customers to build sustainable long-term partnerships.
- Partner with internal teams: Work closely with peers in internal teams both in Belgium (e.g. local Account Managers) and globally (eg. Product, Support, Courier Operations) to drive nationwide actions on your Enterprise accounts, solve problems and ensure that feedback received is utilised in improving our product and operations.
- Act as an ambassador of Uber Eats' mission, brand, and product.
- At least 2-3 year(s) experience in a Sales / Account Management / Project Management role, in a large business or in a growing start-up
- Fluency in French, Dutch and English is required
- Rigorous attitude: Data-driven decision making mentality and sound commercial judgment through analytical thinking to assess partner performance and financial viability. Advanced excel modelling skill necessary, SQL knowledge advantageous.
- Problem solving skills: When you see a problem, you work hard and think out of the box until you fix it.
- Highly autonomous & proactive: able to work with minimal oversight, and to move forward from issues management to push growth initiatives and projects that will add value to our partners and help them fulfill their potential on Uber Eats. You are able to take initiatives and easily adapt to constantly-changing work environment.
- Desire to work with top restaurants chains and building a business together
At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have a curiosity, passion and collaborative spirit, work with us, and let's move the world forward, together.
Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
If you have a disability or special need that requires accommodation, please let us know by completing this form.
At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 10,000 cities around the world.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
Uber is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran Status, or any other characteristic protected by law.
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