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Senior Learning Delivery Team Lead

Support Operations, Community Operations
in Mabalacat, Philippines

About the Role

Our Community Operations Managers and Community Support Teams are built upon the foundation that is laid during the learning and onboarding time. CommOps is all about process efficiency, and as an L&D Delivery Team Lead, you would be ensuring that these teams of rockstars are able to continuously provide world class support to everyone involved in the Uber experience. This role is about building a solid foundation for our COE and BPO Learning programs, scaling it beyond what is today, and pre-empting what it will need to be tomorrow.

Work alongside our Community Operations Leadership team and own the action plans and initiatives for Learning Delivery programs for APAC supporting US&C. This multifaceted role requires quick thinking and proficiency in leading a team of Learning specialists, responsibilities include:

  • Develop and own the tactical Learning Delivery execution in your geo by understanding its needs, setting department goals and empowering your team to create and execute on established lead measures.
  • Partner w/ the APAC L&D Instructional Design Team to develop, and maintain new and existing learning programs for the COE and partner BPOs.
  • Partner w/ BPO L&D Leads on execution of learning programs, standardization of delivery and continuously improving BPO learner experience.
  • Lead and support a team of APAC L&D Learning Delivery Specialists to drive KPI performance in thru effective implementation and execution of training programs.
  • Build business intelligence around Training KPIs; consistently track and analyze the impact and quality of learning experience to agent performance.
  • Use Industry Standard L&D best practices to continuously improve APAC's L&D program.

---- What the Candidate Will Do ----

Capacity Planning


Training Needs Analysis


Join Business Reviews and other Meetings

---- Basic Qualifications ----

Stakeholder Management

People Management

Capacity Planning

Training Needs Analysis

Presentation and Facilitation Skills

Project Management

---- What the Candidate Will Do ----

Learning Experience Design

Instructional Design

At Uber, we reimagine the way the world moves for the better. The idea was born on a snowy night in Paris in 2008, and ever since then, our DNA of reimagination and reinvention carries on. We've grown into a global platform moving people and things in ever-expanding ways, taking on big problems to help drivers, riders, delivery partners, and eaters make movement happen at the push of a button for everyone, everywhere.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.

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Uber is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran Status, or any other characteristic protected by law.