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Sr. Customer Service Representative - Japan Restaurant Expert

Support Operations, Community Operations
in Tokyo, Japan

What You'll Do

  • Critical issue handling form BPOs
  • Connect with internal partners and customers
  • Help process improvements and work closely with team members and partners
  • Supply ideas to run new operation and help with implementation
  • Drive defect reduction operation process
  • Improvement and tool enhancements request

Basic Qualifications

  • Experience in the Support Service or Call Center industry
  • Experience in Data analysis
  • Knowledge in Payment process
  • Communication skill in verbal and written Japanese
  • A resident of Japan
  • Mentally strong under the pressure

Preferred Qualifications

  • English skill is nice to have
  • Experience of training for new hires
  • Proven track record to work in a fast-paced team setting

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 10,000 cities around the world.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.