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Junior Service Desk Technician

Local Operations, Operations
in Amsterdam, Netherlands

Junior Service Desk Technician

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 10,000 cities around the world.

Our IT Operations drives IT Eng innovation and enables productivity through smart technology and services that our employees love. The IT Eng Service Desk Team provides frontline IT issue resolution and service to tens of thousands of Uber employees around the world.

What does a day as an Uber Service Desk Technician look like....

  • You provide concierge level support by staffing the Amsterdam Uber Service Bar and provide desktop support to Uber employees based out of or visiting Uber's Amsterdam office.
  • Manage Amsterdam site Ticket Queue by creating, triaging, solving or escalating Solve technical problems within all areas of the support portfolio using the provided instructions, resources, and guidance, within SLA. Keep track of escalated issues and follow up with customers.
  • As needed, provide remote technical support to employees not based in Uber's Amsterdam office.
  • Maintain on-hand Service Desk hardware inventory accuracy by updating the system of record, creating tickets for all outgoing hardware requests
  • Draft and submit documentation at least once a month

You are....

  • Passionate about helping people
  • Loves technology, always on top of the latest and greatest product launches
  • Is the tech guru for their house, office pod
  • Loves solving problems
  • Expert googler

Bonus if you have...

  • You have a minimum of 1-3 years of Endpoint Support\Engineering experience in a mid-large size "New Economy" company.
  • Experience with incident and request management systems; Jira knowledge is a big plusExperience in an Active Directory environment encompassing multiple operating systems; powershell scripting is a big plus
  • Experience with network basics, especially from an endpoint perspective Understand basic AV signal flow and have the ability to do basic troubleshooting

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.