About the Role
At Uber, providing world-class customer support to riders and driver partners is a core feature of our product experience. Delivering this caliber of support isn't easy - it takes leaders who can understand Uber's operations, adapt to our constantly changing business, and help solve problems where no solution currently exists.
We're looking for an all-star business leader to grow and manage our Business Process Outsourcing (BPO) contact center network supporting LATAM. As the Head of Vendor Operations for LATAM, you will be responsible for defining site and vendor strategy, and managing contact center vendor relationships, including vendor governance, service delivery, contract administration, and risk mitigation and control. The right person is ready to make tough data-backed decisions in a high-stakes, high-speed environment, and is a strong people leader you are passionate about delivering wow customer experiences, adept at navigating matrixed organizational structures, and are a great coach.
What You'll Do
What You'll Need
Bonus Points if
About the Team
The Head of Vendor Operations, LATAM will be a part of the Global Support Operations organization, which is responsible for growing and managing Uber's global Business Process Outsourcing (BPO) network and Workforce Management (WFM) function within the Community Operations organization. The team ensures that our network is optimized to deliver world-class support experience to millions of customers through tens of thousands of Customer Service Representatives (CSRs) around the world.
At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
At Uber we don’t just accept difference—we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. Uber is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.