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Senior Client Success Manager (Enterprise)

Central Operations, Operations & Launch
in London, United Kingdom

About the Role

Uber Eats is looking for an experienced account manager who can collaborate with the largest enterprise accounts on Uber EATS in the UK. This role calls for a combination of relationship management, business strategy, operational excellence and problem solving. You should be comfortable in an "all hands on deck" environment, love solving problems, thrive in a startup culture, and above all be passionate about food.

We are moving a mile a minute to make sure that Uber users, partner restaurants, and partner drivers are able to experience the magic of Uber Eats. The Senior Client Success Manager is a critical role that will own some of the most valuable partnerships for Uber Eats in the UK - collaborating with them to help them grow their business sustainably whilst delivering the best experience to Uber Eats users, with the goal of making Uber Eats their most loved delivery platform.

What You'll Do

  • Operational Improvement: Drive forward operational improvement with your partners to ensure that together we are delivering the best experience to Uber Eats users - whether that's making sure they received what they ordered or they're receiving it when they expect it.
  • Growth: Develop plans in conjunction with your partners to grow their business through adding locations, experimenting with new business models (eg. dark kitchens) or growing same-location sales (eg. effective marketing, menu optimisation).
  • Commercial Management: Lead commercial discussions with enterprise partners to build sustainable long-term partnerships.
  • Build tools and processes: Use your analytical ability combined with operational rigour to build tools and processes to drive forward partnership KPIs.
  • Analysis: Quantify everything you do. Utilise data-driven decision making to understand the performance of initiatives to ensure you are effectively prioritising those with the highest return on investment.
  • Partner with internal teams: Work closely with stakeholders in internal teams both in the UK and globally (eg. Product, Support, Courier Operations) to solve problems and ensure that feedback received is utilised in improving our product and operations.

What You'll Need

  • A minimum of 5 years proven strategic partnership experience whether it be in management consulting, project management, investment banking, partner success in a large business, or of growing a startup
  • Data-driven decision making mentality and sound commercial judgment through analytical thinking to assess partner performance and financial viability.
  • Experience using Excel to analyse data to support decision-making. SQL knowledge advantageous.
  • Great project manager who can develop meticulously detailed KPI improvement plans in collaboration with enterprise partners and then deliver them to plan regardless of any surprises or ambiguity along the way
  • Experience collaborating directly with C-level executives of major businesses
  • Ability to build strong relationships with external partners as well as internal stakeholders
  • Foodie who is passionate about food and bringing and retaining the most loved brands on the platform

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.