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Follow the law

This section is based on laws and regulations that everyone must follow. For example, using the Uber platform to commit any crime—such as transporting drugs, money laundering, committing drug or human trafficking, or sexually exploiting children—or to violate any other law is strictly prohibited.

Follow all laws

You’re responsible for knowing and obeying all applicable laws, including airport rules and regulations when at the airport, and the rules of the road—including complying with traffic laws, signs, and signals—at all times when using the Uber platform.

  • All relevant licences, permits, and any other legal documents required of drivers and delivery people must be kept up to date and, where required, provided to Uber. For example, if you use a vehicle, you’re required by law to maintain a valid driver’s licence, insurance, and vehicle registration. For drivers, this also includes meeting the applicable regulatory requirements for your private hire or taxi licence in your area.

    We review reports of crashes or traffic citations that may have happened during a trip or delivery, plus other reports, including but not limited to those that may indicate poor, unsafe, or distracted driving. Local rules about parking may limit where you can park your vehicle when picking up orders, making deliveries, or waiting for riders to arrive or to exit a vehicle. For example, stopping in bike lanes or blocking accessibility ramps may violate the law.

  • For everyone’s safety, let your driver or courier handle the driving. For example for riders, don’t touch the steering wheel, and don’t tamper with the gear shift or other knobs, buttons, or components that are used to operate a vehicle. For riders and Uber Eats users, don't ask a driver or courier to speed or to make illegal stops, drop-offs, or manoeuvres.

  • When riding or parking a bike or scooter, be mindful of local regulations and rules; you can check your city government’s website for applicable laws. Following local rules of the road usually requires you to yield to pedestrians, ride in the direction of traffic, signal if you’re planning to change direction, and come to a complete stop at red lights and stop signs.

Car seats

Drivers and riders should comply with applicable laws when traveling with infants and small children. Where use of a car seat is required by law, it’s the rider’s responsibility to provide and fit a suitable car seat, unless our local guidelines, terms, or other policies say otherwise. Children age 12 and under should travel in the back seat.

  • When riding with small children, and where required by law, it’s your responsibility to provide and fit a suitable car seat, unless our local guidelines, terms, or other policies say otherwise. Children requiring car seats must be strapped in them during the entire ride and not held on laps. Remember, not all car seats fit all cars, so drivers can still decline the ride if you don’t have the appropriate car seat or if they aren’t comfortable with having you install one in their car.

  • When picking up riders traveling with small children, you can give them extra time to properly install a car seat before driving off. If they don’t have the appropriate car seat, if you’re not comfortable with a rider installing one in your car, if a child does not appear to be within the height and weight safety requirements for the car seat, or if you otherwise feel that the child cannot be safely transported in the seat, you can cancel the ride.

Service animals and assistive devices

Drivers must comply with all relevant laws governing the transportation of riders with disabilities, including transporting service animals or assistive devices (such as a wheelchair or crutches). Drivers must also comply with any obligations imposed by a regulator in accordance with their private hire or taxi licence. Applicable laws generally prohibit drivers from denying service to riders because of their service animals or assistive devices, and from otherwise discriminating against riders with service animals or assistive devices. Knowingly refusing a rider a trip because of their service animal or assistive devices will result in the driver losing access to the Uber platform.

Uber takes reports of discriminatory behavior seriously. Any users found to have engaged in discriminatory behavior or used discriminatory language may lose access to the Uber platform.

  • By law, you can’t refuse a trip because a rider is traveling with a service animal or assistive devices. Knowingly refusing a rider a trip because of their service animal or assistive devices will result in losing access to the Uber platform.

  • Your driver can’t refuse to transport you because you’re riding with a service animal or assistive devices. If you're riding with an animal that's not a service animal, it's good etiquette to contact your driver and let them know that you’re traveling with a pet. Drivers are free to choose whether to transport pets that aren’t service animals.

Drugs and alcohol

Drug use and open containers of alcohol are never allowed while using the Uber platform.

  • Never bring illegal drugs or open containers of alcohol into a car. If you have reason to believe your driver may be under the influence of drugs or alcohol, ask the driver to end the trip immediately. Then exit the vehicle and call 999. After the driver has ended the trip and you have left the vehicle, please also report your experience to Uber.

  • By law, you cannot drive or bike while intoxicated. The law prohibits driving or biking while under the influence of alcohol, drugs, or any other substance that impairs your ability to safely operate a vehicle or bicycle. If you encounter a rider who is too drunk or rowdy, you have the right to decline the trip for your own safety.

    Riders should not take open containers of alcohol, or be under the influence of drugs, on a trip. If you encounter a rider who is too drunk or rowdy, you have the right to decline the trip for your own safety.

  • Never ride while under the influence of alcohol, drugs or any other substance that impairs your ability to operate a bike or scooter safely.

Weapons and firearms ban

Riders and their guests, as well as drivers and couriers, are prohibited from carrying firearms and weapons while using the Uber platform, to the extent permitted by applicable law.


Deception can weaken trust and also be dangerous. Intentionally falsifying information or assuming someone else's identity, for example when signing in or undergoing a security check, isn’t allowed.

It’s important to provide accurate information when reporting incidents, creating and accessing your Uber accounts, disputing charges or fees, and requesting credits. Only request fees or refunds that you’re entitled to, and use offers and promotions only as intended. Don’t knowingly complete invalid transactions.

Fraudulent activity may also include but not be limited to:

  • Deliberately increasing the time or distance of a trip or delivery for fraudulent purposes or otherwise;
  • Accepting trip, order, or delivery requests without the intention to complete, including provoking riders or Uber Eats users to cancel for fraudulent purposes;
  • Creating dummy or duplicate accounts for fraudulent purposes;
  • Claiming fraudulent fees or charges, like false cleaning fees;
  • Intentionally requesting, accepting, or completing fraudulent or falsified trips or deliveries;
  • Claiming to complete a delivery without ever picking up the delivery item;
  • Picking up a delivery item but retaining all or a portion of the item, and not delivering the entire order;
  • Actions intended to disrupt or manipulate the normal functioning of the Uber Platform, including manipulating the settings on a phone to prevent the proper functioning of the platform and the GPS system;
  • Abusing promotions and/or not using them for their intended purpose;
  • Disputing fees or charges for fraudulent or illegitimate reasons;
  • Making false claims against another for financial gain (i.e. refunds);
  • Allowing another user to access your account in contravention of our account sharing policy; or
  • Falsifying documents, records, or other data for fraudulent purposes

Other unacceptable activities

Never use Uber’s trademark or intellectual property without permission.

  • If it’s required under local law or you’re otherwise permitted by Uber to display Uber-branded items, drivers and couriers should only use Uber-branded items that are obtained from Uber or an approved partner of Uber. Drivers and couriers should not display Uber-branded items when they are not accessing the Uber platform. The use of unauthorised or third-party items—such as lights, placards, signs, or similar items bearing Uber’s name or trade mark—is prohibited.

See more Community Guidelines

Treat everyone with respect

Help keep each other safe

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