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An extra security step for payments

Strong Customer Authentication (SCA) is a new EU regulation affecting online payments across Europe. It’s a way to protect your account and keep your card safe during payments. Read up on the top level information about it.

Designed to make paying online safer

In order to fight against fraud, SCA requires the verification of online payments. It primarily affects online payments made using credit or debit cards issued in the European Economic Area (EEA). Uber is working with this regulation, while also working to keep your experience as smooth and seamless as possible.

What's changing?

When making a payment you may sometimes need to confirm it's really you before completing the purchase. The security step is a form of two-factor authentication and takes place with your bank. You are transferred back to complete your purchase once this is done.

When can I expect this?

Your authentication requests depend on your online payment activity and may differ per merchant. While requests may seem largely random, you may notice patterns. For instance, you can expect larger purchases, especially those over €30, to require authentication more often than smaller ones.

How does it work?

When this extra step is applied, you will be transferred to your bank to authenticate the payment and confirm that it’s really you. You’ll need to provide two pieces of information, including but not limited to:

Something you know (PIN code or password)

Something you have (Phone or hardware token)

Something you are (Fingerprint or face recognition)

What should I do to prepare?

By taking the following actions you can get a head start on the new security step, and ensure that your payments process remains smooth:

Contact details

Check your bank has your correct contact details.

Authentication methods

Familiarise yourself with your bank's authentication methods. You should have received (or will receive) an email to inform you.

Digital wallets

Some digital wallets such as PayPal, Apple Pay, and Google Pay are already compliant with SCA regulation due to their in-built authentication. Consider switching your payment method to one of these to continue paying quickly and securely.

FAQ

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