Your guide to driving with UberPool
With UberPool, riders heading in the same direction can share a ride. Uber finds the best route to pick up multiple riders along an UberPool trip. This means more time driving and less time waiting for your next trip request.
Why is UberPool good for drivers?
Average earnings in London per trip across UberPool trips are currently higher than the average earnings if those trips had been with UberX*.
With UberPool, having more than one pickup means you can have multiple riders paying you at the same time.
Watch the video for tips on how to make each UberPool trip a success.
How UberPool works
Receive an UberPool request
UberPool lets riders going in the same direction share a ride for a lower price. They get a more affordable price if they’re happy to share their ride, perhaps walk to and from their pickup and dropoff, and wait while Uber finds them a suitable ride.
Pick up your first rider
UberPool trips appear at the bottom of your app. Once you’ve confirmed the trip request, the app will direct you to the rider as usual. When confirming pickup, you’ll see how many seats the rider has selected. UberPool may also ask your rider to walk a short distance to a pickup point for route-planning efficiency.
Receive an additional UberPool request
After picking up the first rider, you may receive a trip request from another rider going in a similar direction, which will be automatically confirmed. The suggested route in the app will automatically readjust to take you to the second rider’s pickup location. The rider has up to 2 minutes to arrive. If they arrive in time, you can continue the trip as usual. If they don’t arrive in time, Uber automatically cancels the trip segment, and you’ll receive a £4 cancellation fee (before Uber’s service fee).
Drop off riders
You should drop off riders in the order the app displays. The order of pickups and dropoffs is based on the route and where everyone is heading. It’s possible that your second rider will get dropped off before your first rider. Once you’ve dropped off all riders, you can assign a rating to each rider. Please note: the app automatically selects the dropoff order to create the most efficient route for the overall trip. Riders may need to walk a short distance from the dropoff location to their destination.
UberPool Safety Training
Helpful tips for Pool trips.
As part of our commitment to safety, and following discussions with TfL, we’ve launched a ride-sharing training programme for all partner drivers. This training will give you valuable skills for both UberPool and other types of trips, helping you to identify a difficult rider, deal with the situation correctly and then report them.
UberPool: Managing Potential Conflicts Between Co-Riders
UberPool: Managing Potential Conflicts With Your Riders
UberPool Safety Training FAQs
- Why can't I go online?
- I have completed the Uber Pool Safety Training. When can I go online?
- How do I access the quiz/training?
- Why do I have to do the training?
- How to download certificate from Northpass
- Anything else
UberPool earnings: how fares and service fees work
- UberPool currently operates in a way that average earnings in London per trip across UberPool trips are currently higher than the average earnings if those trips had been with UberX. We’ll update this page if this situation changes*.
- UberPool is structured to help keep your earnings as close as possible to an equivalent trip with UberX, so service fees could be just 10% for some trip segments.
- The fare in almost all cases is based on the estimated time, distance, traffic, and surge pricing. If not, it will be based on the actual time and distance.
- UberPool offers more affordable prices than UberX and exact fare estimates for riders, which UberX doesn't. This is to encourage more riders to take more trips. A rider promotion applied to a trip won’t affect your earnings.
- With UberPool in London, having more than one pickup means you can have multiple riders paying you at the same time.
- To learn more about fares and service fees, see the blog post here.
*From February 2019 (when the improved UberPool product was launched) to October 2019, average earnings per UberPool trip (including all segments in a trip) were higher than earnings that would have been generated if those trips were at UberX rates (using the actual time, distance, and surge multiplier of the overall UberPool trip and the applicable UberX standard service fee applied to those trips as a basis for calculation).
A rider has up to 60 seconds to cancel once you confirm their trip request, if that rider is your next pickup and you’ve started travelling to the pickup point. If that rider cancels after 60 seconds, you’ll receive a cancellation fee of £3 (before Uber’s service fee).
Riders only have 2 minutes to meet you once you arrive and are waiting at the pickup point. Otherwise, the booking is ended and you’ll receive a cancellation fee of £4 (before Uber’s service fee).
Understanding the details
Viewing your UberPool earnings
You’ll see your total earnings in the waybill when you’re on-trip, in your pay statement, and in the Earnings section of the Driver app.
To see a more detailed breakdown of each individual UberPool trip, you can go to your Earnings section in the app.
Just like any other ride option, UberPool riders are prompted with the option to tip once their trip has been completed. More riders on UberPool means more opportunities for tips.
How UberPool ratings work
UberPool riders are able to rate the trip once it has ended. When riders choose to leave a rating, they’re sharing how they felt about the overall trip experience you provided, on a scale of 1 to 5 stars.
Ratings protection for UberPool trips
We try to protect your rating from things you can’t control on UberPool trips. If the rider selects an option that’s out of your control, such as co-rider behaviour, issues with UberPool matches (such as having too many matches), traffic, GPS issues, app issues, and price when surge pricing is in effect, then it won’t count toward your overall rating.
Our rating system is a 2-way street. Instead of rating each rider as soon as they reach their destination, with UberPool you’ll be able to rate each rider (one by one) at the very end of the trip. It’s safer to rate all riders at the end of the trip after they have left your vehicle. If you assign a rating lower than 5 stars, you’ll be prompted to provide optional feedback. Uber uses this feedback to improve rider education.
You also have the option to report a rider who doesn’t stick to the UberPool guidelines, for example if a rider asks you to drop them off first, or not to pick up other riders. In the Driver app:
- Go to Help
- Select Trip Issues and Adjustments
- Choose Issue with a rider
- Select My rider used the Pool product inappropriately
Your complaint will be investigated, and the rider will receive a warning and education about using UberPool. If the rider receives multiple complaints, they may lose access to UberPool.
Frequently Asked Questions
- How many riders are there per UberPool request?
- What if the number of people at the pickup spot does not match the number of people in the request?
- Do I have to use Uber’s navigation?
- What if my rider wants me to decline an additional passenger pickup?
- What if my rider wants to change their destination?
- What to do if the rider asks me to come to a different pickup location?
- What if a rider isn’t at the pickup location?
- How can I see my per trip UberPool earnings?
- Do UberPool fares include surge?
- How are tolls, surcharges and fees calculated for an UberPool trip?
- I’ve heard of UberPool in other markets, is this the same thing?
- Can I turn the auto-accept feature off?
The information provided on this web page is intended for informational purposes only and may not be applicable in your country, region, or city. It is subject to change and may be updated without notice.