Airport regulations
Per LGW regulations, partner-drivers must adhere to the terms below. Failure to do so may result in a fine from LGW. If you receive a fine from LGW, Uber will not pay the fine on your behalf.
- All ride dropoffs must occur at the forecourt terminal
- All pickups must occur in the designated pick up areas in the Short Stay Car Parks
- You must park your car before walking to the designated pickup area to meet your rider
Pickups at the airport
It’s easy to receive trip confirmations from riders leaving the airport. However, these trips work a little differently than othes. To receive a trip confirmation at LGW, you need to enter the dedicated waiting area, where you will be placed in the queue to receive a pickup confirmations from the airport.
Here’s how it works:
- Drive into the dedicated waiting area located on Beehive Ring Road, RH6 0PB
- You will be placed in the queue for the next pickup—pickups work on a first-come, first-served basis
- Once you receive a trip request, follow the in-app directions to the Short Stay Car Park and the designated pickup row
- Park your car before walking over to meet your rider at the designated pickup area
Dropoffs at the airport
At LGW, simply drop-off riders at the forecourt of their terminal. We recommend confirming the terminal with your rider beforehand. It’s important to keep the app on until you exit airport property.
Staging information
Uber partners may wait for ride confirmations at the designated car park area only. You will not receive an airport trip outside of this area (and may be issued a fine). The car park is open 24/7. You can enter the waiting area on Long Stay South Zone A, Postcode RH6 0NY.
Use of the parking area is managed by Gatwick Airport and will be charged at the following rates. Payment instructions will be provided on site.
- 0-4 hours: £1.50
- 4-24 hours = £10
- Over 24 hours = £25 per day
Please keep in mind that:
- The waiting area is “first come, first served”; upon entering, you will be placed in the queue for the next trip.
- There is a designated car park for Uber partner-drivers, but if it’s full, please exit and try again later.
- If you leave the waiting area or turn off your app, you will be placed at the back of the queue.
- The customer services building in Zone A (with toilets) will not be open for use. You can walk to the South Terminal building (5-10mins) where toilets are available, or alternatively at the local fast food restaurants that are available on the South Terminal ring road.
- Waiting at terminals or elsewhere on airport property is prohibited and may result in a fine.
- The postcode accuracy on satellite navigation is variable, so always check the relevant road signs too.
- Tailgating will not be tolerated by LGW and may lead to loss of airport access.
- Your vehicle’s number plate will be read by the ANPR system, and no ticket will be issued by the barrier.
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